Support Service Officer

Gisborne & Macedon Regions, VIC, Australia
- Administration / Customer Service
- Maximum Term
- Closing on: Sep 19 2025

**Empowered to Shine**

Join our team of 2,000+ people making a positive difference to over 15,000 senior Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. Our teams are supported to build meaningful connections and deliver exceptional care by accessible leaders who encourage professional development and growth. Live your best work/life in a respectful environment that values your safety, wellbeing and the contribution you make.

**The Opportunity**

Based in our Gisborne office, Benetas is seeking a **Support Services Officer** to join our dynamic Rural North West team. Working closely with the Community Health Care team and reporting to the Operations Manager, this role will provide administrative support enabling the effective delivery of regional programs and operational systems, whilst providing excellent customer service.
- Leading not-for-profit, values-based organisation
- Great working environment, salary packaging benefits
- Office based role
- Permanent Full-time, Monday to Friday
- Not-for-profit salary packaging for $18,550 / $2,650 per year - offering you more take-home pay with less tax

**What You Will Do**
- Be the first point of contact for incoming enquiries and undertake appropriate front office duties as required:

- Understand and be responsive to the individual needs of clients with an understanding of diversity
- Seek and respond to client and employee feedback to support the delivery of exceptional client service
- Complete administrative and operational tasks in a timely and accurate manner to support the operating capacity of the regional team
- Assist in the coordination of office services to ensure the regional team operates effectively and efficiently
- Coordinate office services, regularly reviewing regional administrative tasks and prioritising in collaboration with other team members
- Support the delivery of services by maintaining the accuracy and confidentiality of data in the client management system
- Provide reporting on a range of areas to the Operations Manager, Rural North West.

**About You**
- High level of computer literacy in all MS office programs
- Demonstrable experience in working within a busy team and performing a variety of administration tasks
- Demonstratable good written communication skills in drafting and typing letters and preparing accurate and concise minutes of meetings
- Demonstratable knowledge and experience in office protocol and display strong initiative and excellent time management skills
- Demonstrable communication and interpersonal skills in liaising with a broad range of people

**Desirable**
- Experience in the aged care or health services sector
- Or experience of government-funded packages, community resources, and relevant legislation in the provision of aged care services
- A proven ability to take a holistic approach to client needs and service delivery
- Exceptional interpersonal and communication skills to demonstrate empathy and understanding to older clients and their families
- A positive and proactive approach to working collaboratively within a team and the broader community
- An understanding of the issues experienced by aged care clients and their carers in the home and the differing social, spiritual and cultural needs of clients
- Ability to provide or obtain police check

**Why Benetas?**

Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Our accessible and supportive leaders provide the resources, professional development and opportunities for career growth you need to succeed. Working in an industry that is constantly evolving, while supporting the needs of older persons throughout their journey brings its challenges. So, bring your curiosity, positive energy, and resilience as we adapt to change together. And know that by your side, you have a team of caring colleagues who’ve got you. Live your best work/life in an inclusive, people-centred environment, where our values are deeply lived, your safety and well-being are a priority and your contribution is celebrated. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.

Interested in developing a career with Benetas, APPLY NOW