Functional Support Specialist

2 weeks ago

Lane Cove West, Australia School Bytes Full time

Permanent full time role
- An innovative Sydney based company supporting NSW schools
- Use your strong customer focus, to deliver a gold standard level of service to our clients
- Enjoy flexible working arrangements
- Great team, supportive culture, brand new office

School Bytes supports schools via the development and provision of administration and finance software that is focussed on the needs and requirements of NSW schools. Our product provides schools with the tools they need to operate smoothly and efficiently and our ongoing support ensures they are provided with the highest level of customer service.

We are looking for a team member who can help us to maintain this gold level standard of support to our clients and who will reflect the value that School Bytes places on schools, people, teamwork and our commitment to superior customer service.

**Sound like you?**

You will be someone who is totally customer centric who enjoys building strong relationships with clients, ensuring they always leave with a great impression of School Bytes and their enquiry resolved.

You will naturally be a 'people' person who portrays exceptional communication skills. You will ideally come to us with previous experience working within a fast-paced, high volume customer focused role.

**Day to day the role will see you**:

- Communicate with clients to identify their needs and see them through to resolution
- Analyse and report platform bugs (eg. by re-creating and testing different scenarios)
- Update internal monitoring systems regarding technical issues and useful discussions with schools
- Share feature requests and effective workarounds with internal team members
- Inform schools about new features and functionalities
- Increase client satisfaction and build loyalty by providing amazing, personal client support

**Requirements**:

- The ability to solve problems logically and critically.
- The desire to make things easier for our clients. If there's a roadblock, you want to smooth it away.
- Excellent communication skills and an ability to build rapport quickly.
- Strong attention to detail.
- The ability to make quick decisions within a fast-paced environment.
- Demonstrated experience in a customer support role.
- Knowledge of the Ed-Tech industry and/or a school-based background would be advantageous.
- Proficient skills with Google Workspace and Microsoft Office 365, Zendesk, Intercom.
- Current Working With Children Check (or ability to obtain one)

**Benefits**

What you will love about us:

- We are a collaborative, friendly team who like to celebrate success together
- Flexible working arrangements including Work from Home days.
- Convenient North Shore location (Lane Cove) with public transport options.
- Free, reserved parking on-site.
- Catered lunches twice a week.
- Growth opportunities as the company expands.

**Salary range**: $80,000 to $90,000 + superannuation (_dependent on relevant industry experience_)
- We request that no recruitment agencies contact us in regards to this position. Thank you._

  • Specialist,business Support

    1 week ago

    Lane Cove, Australia SC Johnson Full time

    The primary purpose of this role is to provide a high quality of administrative support and project administration to the business. The role is also expected to provide courteous customer service to all callers, visitors to the Lane Cove site and staff within the organisation. This role supports all service streams offered to the business by the ANZ...

  • Logistics Specialist

    2 weeks ago

    Lane Cove, Australia Danaher Life Sciences Full time

    OverviewJoin to apply for the Logistics Specialist (Lane Cove) role at Danaher Life Sciences.Location: Lane Cove, on-site. This is a 2-year fixed-term contract, with the possibility of extension based on business needs and performance.Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together,...

  • Administrative Specialist

    2 weeks ago

    Lane Cove West, New South Wales, Australia Beautopia Hair & Beauty Full time $60,000 - $80,000 per year

    Company DescriptionBeautopia Hair & Beauty Pty Ltd , based in Lane Cove West , is a leading Australian owned and operated distributor of hair and beauty products. We provide customers with a comprehensive range of imported and local brands at competitive prices, ensuring quality and confidence in every purchase. Beautopia prides itself on excellent customer...

  • IT Middleware Specialist

    1 week ago

    Lane Cove, Australia Radiometer Full time

    Join to apply for the IT Middleware Specialist (Healthcare sector), ANZ role at Radiometer1 day ago Be among the first 25 applicantsJoin to apply for the IT Middleware Specialist (Healthcare sector), ANZ role at RadiometerIn our line of work, life isn't a given - it's the ultimate goal. When life takes an unexpected turn, our technology and solutions enable...

  • Logistics Specialist

    2 weeks ago

    Lane Cove, Australia Danaher - Global Full time

    Overview Location: The Logistics Specialist for Beckman Coulter Diagnostics is responsible for supporting the warehouse manager and overseas overall warehouse operation. This position is part of the Logistics & Distribution team located in Lane Cove and will be on-site. This is a 2-year fixed-term contract role, with the possibility of extension based...

  • Speech Pathologist

    14 hours ago

    Lane Cove, Australia Australian In Home Care Specialist Full time $80,000 - $120,000 per year

    About usFounded in 2014, AIHCSis a private practice based in Lane Cove on the Lower North Shore and also has >50 NDIS clients in the community.We have a Paeds team involving Physio, OT and speech but you need to have the ablity to work independently.Our vision is to deliver evidence-based and individualised programs, tailored to meet every need. To...

  • Respiratory Function Specialist Opportunity

    1 week ago

    West Tamworth, New South Wales, Australia beBeeRespiratory Full time $106,736 - $141,720

    Respiratory Function Specialist OpportunityWe are seeking a detail-oriented professional to perform high-quality respiratory function testing and contribute to the operation of our laboratory. The successful candidate will be responsible for conducting precise measurements and analyses that play a crucial role in the diagnosis, monitoring, and management of...

  • Exercise Physiologist

    3 days ago

    Lane Cove, Australia Ability Group Full time

    Start or advance your EP career via gaining unique exposure, development & experiences. Our exciting roles are perfect for new graduates or experienced **_Accredited Exercise Physiologists_** with passions for helping others via exercise prescription, advice & support. You will benefit from our rewarding EP role providing you variety & flexibility essential...

  • IT Integration Specialist

    2 weeks ago

    Lane Cove, Australia beBeeMiddleware Full time $100,000 - $130,000

    Job SummaryAs an IT Middleware Specialist, you will play a vital role in promoting innovative technology solutions and optimizing workflow for customers across Australia and New Zealand. Your expertise will drive growth, identify key projects, provide technical support, and analyze customer infrastructure to deliver seamless IT system integration.Key...

  • Global Supply Chain Coordinator

    2 weeks ago

    Lane Cove, Australia beBeelogistics Full time $90,000 - $120,000

    Logistics SpecialistThis is a dynamic opportunity to support the warehouse manager and oversee overall warehouse operations. The successful candidate will be responsible for coordinating logistics personnel, ensuring smooth workflow, and developing and implementing logistics strategies to enhance supply chain operations.Key Responsibilities:Support the...