Food and Beverage Attendant

3 days ago

Dandenong, Australia Southern Metropolitan Cemeteries Trust Full time

We create extraordinary experiences. We create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better, and where your perspective is always valued. This is a world where we bring together our love for the natural environment and our care for one another to make a real difference. This is a world where you'll discover something new, every day.

You'll discover hospitality that goes beyond expectations. You'll be providing high quality experiences, but in a family focused, balanced working environment. Permanent roles with opportunities to learn and develop, no nights, limited weekends and a beautiful location all with an organisation that puts people first, and where you get to make a difference.

**The Role**

Join us in this casual role, as a Food & Beverage Attendant, where you will be responsible for ensuring the smooth operation of the front-of-house café, providing outstanding service, and maintaining the highest standards of quality and presentation. You will be expected to actively promote and embody SMCT's values while delivering exceptional customer experiences.

**Responsibilities**
- Welcome and greet incoming customers and provide excellent customer service.
- Prepare and serve food and beverages, including barista coffee, according to the highest standards.
- Operate the Point of Sale (POS) system for logging orders and processing payments.
- Maintain a clean and presentable café area, including the front terrace and display cabinets.
- Ensure compliance with health and safety regulations in all food and beverage handling.
- Replenish and stock fridges and cabinets with food and beverage supplies.
- Assist with café opening and closing procedures as required.
- Handle customer complaints and escalate issues to management when necessary.
- Support the team in the preparation of food and beverages for special functions and events.Participate in stock management, including flagging items for reorder and assisting with stocktaking.

**About You**

We are looking for someone with:

- Proven experience in a hospitality or café environment with a focus on customer service.
- Strong knowledge of food and beverage preparation, including barista skills.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Ability to work both independently and as part of a team.
- Strong attention to detail and high standards for cleanliness and presentation.
- Familiarity with operating a cash register and managing cash & eftpos transactions.
- Experience in managing and resolving customer complaints effectively.A commitment to our organization's values of Passion, Respect, Integrity, Dedication, and Empathy.

**What's on offer?**
- Employee Health, Wellbeing and Assistance Programs, including free onsite Physio and regular health checks and initiatives.
- Leadership and Development Programs.
- No waiting period for unpaid parental leave and only 3 month waiting period for paid parental leave for full time and part time employees.
- Supportive and people-focused culture at a purpose-driven organisation.Discounts at our employee café and on-site florists.
- SMCT is an equal opportunity employer, a Diversity Council Australia Member, a member of the Australian Disability Network and are proudly endorsed by WORK180, in our ongoing commitment to raising workplace standards for all. _

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