Content Designer

6 days ago

Footscray, Australia Service Victoria Full time

About us

Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. We have a mature digital services platform of contemporary cloud-based infrastructure, technical architecture and scalable and reusable common capabilities, with real-time integration into agency legacy systems.

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. Service Victoria and DGS are bringing important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

About the role

We're looking for a content designer with a human-centred approach to their work. You'll be a champion of plain language and accessibility, with the ability to work across many different digital products and services.

Key Accountabilities:

- Create simple, clear instructional content for website forms, mobile app and other digital products. Promote digital inclusion and design for our customers who have accessibility needs.
- Work with colleagues and stakeholders to simplify complex language, using influence and negotiation skills to achieve the right outcome.
- Champion plain language and encourage a customer-centric approach to experience design.
- Deploy assorted tools, technology and methodology - including user research (qualitative and quantitative), usability testing, analytics and more - to validate your content.

Key Selection Criteria:

- Skilled at writing for digital channels and products, with proven ability to create accessible and effective instructional content. Your practice should be informed by human centred design.
- Demonstrates polished storytelling. Your effective communication and negotiation skills enable you to work collaboratively and motivate others to design, plan and implement better experiences for customers.
- Significant experience deploying assorted tools, technology and methodology - including user research (qualitative and quantitative), usability testing, analytics and more - to validate your design solutions.

For specific responsibilities please review the attached position description. This is a 12 months fixed term role, based in Footscray office with hybrid working options.

This position is only open to applicants with relevant rights to work in Australia.

**How to apply**
- a resume; and
- a cover letter which addresses the key selection criteria (within three pages)

  • Content Designer

    2 weeks ago

    Footscray, Australia Service Victoria Full time

    Service Victoria is the one place to go for government services. It's our job to make things easy. Accessible and considered content is critical to our success. That's where you'll come in. Our UX writers make sure that we talk in plain language, avoid jargon and acronyms, and put our customers first in every experience. What you'll be doing, exactly We're...

  • Content Writer

    10 hours ago

    Footscray, Australia Talent International Full time

    **Job Details**: **Location** Footscray **Salary** Negotiable **Job Type** Full Time **Ref** BBBH100907_1681877854 **Contact** Donal McCann **Posted** about 4 hours ago - Inner City Location - Working from home - Creating and editing website content Our client is a Government Agency who requires a Content Designer/Writer to write and develop and...

  • Digital Designer

    1 week ago

    Footscray, Australia Victoria University Full time

    Work on varied, creative projects with room to explore new ideas - Design with purpose—from everyday tools to standout innovations - Join a collaborative, supportive team with hybrid flexibility (2 WFH Days) **About Us** The Career Education and Employment area, within the Learning Design and Innovation unit, empowers HE and TAFE students to gain...

  • Marketing Specialist

    2 weeks ago

    Footscray, Australia Davidson Group Services Full time

    **Marketing Specialist** We are looking for a highly skilled Marketing Specialist to join a well-recognised state government owned company based in Footscray, on a 6-month hybrid contract. As a Marketing Specialist, you will be responsible for driving marketing campaigns and programs, supporting marketing and product growth, enhancing marketing channels,...

  • Social Media Coordinator

    24 hours ago

    Footscray, Australia Service Victoria Full time

    Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. We work flexibly and...

  • Career Engagement

    1 week ago

    Footscray, Australia Victoria University Full time

    Lead targeted initiatives that turn insights into impact. - Collaborate, design, and deliver meaningful career engagement. - Join a motivated team and enjoy hybrid flexibility (2 WFH days) **About Us**: At Victoria University (VU), our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our...

  • Student Communications Officer

    1 week ago

    Footscray, Australia Victoria University Full time

    **Work in a collaborative team environment**: - **The position is located at our Footscray Park Campus. **About Us**: At Victoria University, our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly....

  • Lecturer, Clinical Exercise Physiology

    24 hours ago

    Footscray, Australia Victoria University Full time

    Be a part of inspiring our students with knowledge and practical expertise. - Guide students and staff, fostering collaboration and growth. - The position is located at our Footscray Park Campus **About Us**: At Victoria University (VU), our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve...

  • Digital Marketing Coordinator

    1 week ago

    West Footscray, Australia Life is Sweet Group - Poked, Umami Catering and Cupcake Central Full time

    **ABOUT THE COMPANY**: CUPCAKE CENTRAL Bakery is Melbourne’s leading e-commerce bakery where we make sure that 'Life is sweet.' Now looking to further our brand to reach ‘far and wide’, through introducing new and exciting baked goods, we’re looking for a passionate digital marketer to grow the brand and expand nationally our range. If you love all...

  • Digital Marketing Coordinator

    3 days ago

    West Footscray, Australia Cupcake Central Full time

    **ABOUT THE COMPANY**: CUPCAKE CENTRAL Bakery is Melbourne’s leading e-commerce bakery where we make sure that 'Life is sweet.' Now looking to further our brand to reach ‘far and wide’, through introducing new and exciting baked goods, we’re looking for a passionate digital marketer to grow the brand and expand nationally our range. If you love all...