Administrator

**Overview**

Ensure the accurate and efficient processing of administrative tasks within agreed service standards.

This is a permanent, full-time office role opportunity with core business hours.

**Key Accountabilities and Main Responsibilities**
- Processing of all operational administration
- Adherence to agreed service and quality standards
- Ensuring compliance with all legislative, financial and area specific procedures to minimise any risk to the business
- The review of work to avoid re-work of tasks and maintain high quality standards
- Communicating effectively with internal and external stakeholders to resolve enquiries
- Investigation and ownership of complex queries
- Actively participating as a member of the team providing support to other areas of the business as required
- Comply with all MUFG Retirement Solutions policies our core values and procedures
- Actively contributing towards continuous process improvement
- Positive participation in the team, and team meetings to discuss and share ideas and celebrate achievement of team goals
- Supporting your leaders and colleagues in delivering results, and working closely with your immediate team within and the broader MUFG Retirement Solutions
- Displaying a proactive approach to independent learning
- Adhering to all legislative requirements required for the role
- Demonstrating drive and motivation by keeping abreast of current industry related information and changes

**Experience & Personal Attributes**
- Previous experience within a corporate or professional services environment
- Intermediate knowledge of MS Office and other software packages
- Previous experience in processing high volumes of data
- Excellent accuracy and attention to detail
- Proven ability to solve complex problems and deliver innovative solutions
- Demonstrated customer focus with the ability to collaborate with others to achieve desired outcomes
- Proven ability to prioritise and time manage multiple tasks to meet tight deadlines
- Effective communication skills, both written and verbal
- Proven track record of reliability and punctuality in a structured environment
- Strong ability to maintain composure, demonstrate empathy and resilience when handling difficult or sensitive cases or customers
- Demonstrated positive attitude towards learning new skills

MUFG Pension & Market Services is a global, digitally enabled business connecting millions of people with their assets - safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.