Operations Excellence Manager

Everything we do at Krispy Kreme is about connecting people to moments of shared joy. It is in our DNA and is what makes Krispy Kreme a sweet place to work. We cultivate a culture where our peeps can be proud to be who they are, and their uniqueness is celebrated by their peers. At Krispy Kreme, everyone can shine and flourish in their very own wonderfully original way.

**Role Purpose**

As our Operations Excellence Manager you will be responsible for the effective implementation and execution of a defined operating strategy to help our field teams reach their full potential.

You will also be responsible for identifying and implementing continuous improvement initiatives with a strong focus on good manufacturing practices and will have a keen eye for detail and efficient in everything you do, providing ground support and training to execute key initiatives.

As our Operations Excellence Manager you will also own and manage key programs within the business that enhance our daily operations and improve operational efficiency and execution, you will do this by continuous improvements of current systems based on feedback and observation.

In your role as Operations Excellence Manager, you will also be responsible in ensuring that our factory sites are prepared and ready for new product launches and promotions, by ensuring successful operations trials and training have been completed on time and effectively.

We love having a friendly, fun and professional working environment. Working for Krispy Kreme means being part of the magic. It means being a key part of our success.

Success
You and Krispy Kreme will know you are successful in your role when:

- Good Manufacturing Practices (GMP) are at the forefront of what we do every day at Krispy Kreme.
- You never settle and you are always looking for ways to make things great
- On the job training works in conjunction with online training.
- Standard Operating Procedures are documented and controlled to the highest level.
- New products are executed concisely utilizing good planning and effective product trials to solve for operating challenges prior to launch.
- Internal and External audits go as planned with effective action planning to identify system gaps and closeouts.
- You will spearhead Safety in everything that you do, with a risk management approach to facility upgrades and system changes.
- Support the field teams in improving efficiency and reducing overall costs to produce.
- You stay grounded and are true to yourself. Afterall, everyone at Krispy Kreme is an Original

Tasks
Every day at Krispy Kreme presents different challenges and while you will need to be flexible and adaptable to meet them all, there are some tasks that will form the backbone of your work as our Operations Excellence Manager:

- Support operations on the ground with on-the-job training and Operating improvements
- Continuously review the Krispy Kreme GMP system to ensure it is working effectively with full accountability and engagement at site level
- Continue to identify operational opportunities and gaps, build robust plans for continuous improvement and provide recommendations to the Head of Operations Development and our Engineering, Manufacturing & Innovations teams
- Creation and ownership of Standard Operating Procedures (SOPs)
- Complete site investigations to support Food Safety and WHS as required
- GTM Lead for manufacturing, identifying, and resolving specific operating challenges and risks
- Coordination of Manufacturing product trials with effective risk management and solution-based framework
- Support with completion of internal audits and bench marking as required.
- Work closely with key stakeholders to improve the communication process and get better engagement.

**Skills & Qualifications**
We firmly believe in hiring for cultural contribution and training for skills, however there are some things we need from you:

- Sound knowledge of Good Manufacturing Procedures
- A highly proactive, resourceful, customer-focused approach with sound business acumen and strong attention to detail.
- The ability to collaborate with others to achieve agreed results and outcomes.
- The ability to manage time, set priorities and plan workload to meet objectives with mínimal supervision.
- Superior influencing & relationship development skills.
- A commitment to working with a culturally diverse workforce.
- Integrity and a commitment to ethical operations.
- Confidence, passion and enthusiasm about the customer experience and the Krispy Kreme Brand.
- HACCP certified, Auditing QMS certification or appropriate industry/professional experience
- Intermediate level Microsoft word/power/excel qualification.
- A minimum of 5 years’ experience in operational roles, preferably within a food manufacturing background

**Every day at Krispy Kreme is filled with little moments that have big possibilities