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Conference & Events Manager

2 weeks ago

Surfers Paradise, Australia Oscars Group Full time

**The Company**
**Oscars Group** is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West.

Today, **Oscars Group** is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria. The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments.

**The Venue**
Soaring above the coastline of one of Australia’s favourite beaches, **Crowne Plaza Surfers Paradise** puts you right in the heart of the vibrant beach hospitality scene. The hotel, which is part of the IHG family, makes it easy to transition between business and the playful beach lifestyle with a host of in-house business-focused services and carefree leisure amenities on demand.

**About the Role**
As the **Conference & Events Manager**, you will be responsible for overseeing the seamless execution of all banquet events by ensuring exceptional service and delivering total guest satisfaction. You will lead and inspire a team, coordinating with various departments to maintain high operational standards while managing logistics, staffing, and budgeting. With a keen eye for detail and a passion for hospitality, you will play a pivotal role in creating unforgettable event experiences while optimizing revenue and operational efficiency.

**Key Responsibilities**:

- Lead our Conference & Events team to deliver exceptional service and guest satisfaction
- Manage Conference & Events operations budgets, staffing, and inventory to optimize efficiency and revenue
- Supervise event setups, ensuring accuracy in layout, décor, and technical requirements
- Monitor service quality before, during, and after events, proactively addressing any issues to enhance the guest experience
- Seek opportunities to maximise revenue and drive sales
- Develop and implement operational improvements to streamline processes and elevate service
- Build strong client relationships, addressing specific needs and requests to exceed expectations
- Foster a guest-obsessed culture and amazing customer service
- Ensure compliance with health, safety, and sanitation regulations at all times

**About You**
- You have a background in hotel/hospitality management
- Experience in banquet or event operations, including budgeting, staffing, and compliance regulations
- Strong leadership skills with experience managing and motivating teams in a fast-paced environment
- Excellent communication skills, with a proactive and adaptable approach to guest satisfaction.
- Highly organized and detail-oriented with a passion for exceptional event execution
- Thrive under pressure while maintaining high service standards
- Hold current RSA & RCG qualifications.
- Thorough knowledge of WHS legislation and hazard identification.

**Benefits**
- Access to IHG discounts
- Internal and external training and development opportunities including an online training platform
- Career development opportunities within Oscars Group across 45+ amazing venues
- Employee Assistance Program
- Mentoring from a strong team of hospitality professionals
- Reward and recognition programs

Pay: $80,000.00 per year

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotating roster
- Weekend availability

Application Question(s):

- What is your expected annual salary?
- How much notice are you required to give your current employer?

**Experience**:

- Leadership: 1 year (preferred)
- Conference & Events Manager: 1 year (preferred)

Licence/Certification:

- RSA (preferred)
- RCG (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person