Case Manager Aged Care

**Position title**Case Manager Aged Care
**Position holder**Vacant
**Program**Package Support
**Funded by**Commonwealth Government
**Based at location**Ararat
**Responsible to**- Package Support Program Leader
- Manager Communities and in home assoist
- General Manager People and Communities
- Chief Executive Officer

**Direct reports**- Nil
**Award**Community Health Centre (Stand Alone Services) Social and

Community Service Employees Multi Enterprise Agreement 2022
**Classification**SACS Level 2.1 to SACS Level 4.1
**Hourly rate**$33.41 to $43.08 **Annual** $66,018 to $85,126
**Status**Full time
**Hours per week**38
**PD last updated and**
**approved by CEO**

January 2025

**Position summary**
The Case Manager Aged Care is responsible for a case load of Home Care Package
Consumers and to provide backfill for other Case managers as required.

The program offers case management to consumers of Home Care Packages, Linkages
and Support for Carers.

**Key responsibilities**
1. Support the relationship between the consumer and the significant other to ensure

optimal outcomes for both.
2. Within the delivery of the consumer-focused care, promote choice, empowerment,

independence, wellness and enablement.
3. Act as Case Manager for people accepted onto Package Support programs and ensure

that:
a. Individual support plans and budgets are developed, monitored and reviewed in

consultation with the consumer in response to their assessed needs and wishes, and
in consultation with their significant other(s) and service providers that meet funding
requirements.

b. A formal review is undertaken of support plans as determined by the relevant program
requirements or earlier if there are any changes for the consumer.

c. The delivery of services is coordinated between agencies, provided in a timely
manner, and within the criteria and cost limits of the programs, as approved by the
Manager and/or the Program Leader.

d. Progress is regularly monitored at consumers discretion through personal contact with
the consumer and their significant others and liaison with service providers.

e. Basic counselling, support and advocacy on behalf of consumers are provided when
necessary.

f. Shared Care service coordination is carried out with service providers as per support
plan.

4. Ensure deadlines are met particularly for reports, data collection and client issues.
5. Maintain appropriate files and information for consumers and other activities which are

relevant and meet the program’s reporting requirements.
6. Assist to provide activities and education and promote awareness of the program to the

community and other service providers, using a community development approach such
as information displays and sessions.

7. Provide supervision and support to students as required.
8. Other duties commensurate with current skills and experience as agreed with the

Program Leader, Manager, General Manager, or the Chief Executive Officer.

**Key selection criteria**

**Qualifications**:

- Cert IV in Aged Care, or
- Diploma qualification in Community Services, or
- Qualifications in Social Work, Welfare work or Case Management.

**_Mandatory: _**:

- A good understanding of Home Care Packages and Carers, Commonwealth and State
- funding.
- Ability to work collaboratively with key stakeholders to determine areas of collaboration

and develop a solution approach.
**_Desirable _**:

- Demonstrated experience in all aspects of case management including comprehensive

assessment, planning, provision and evaluation of services for frail elderly, people with
dementia and their carers, people with culturally and linguistically diverse backgrounds.
- Experience in working with aged and/or younger disabled people, people with mental

health and their carers within a community setting, together with an appreciation for and
understanding of the presenting issues for people who are aged or have a disability,
particularly within the rural environment.
- Demonstrated experience working with people with culturally and linguistically diverse

background.

management.
- High level communication, influencing, liaison, negotiation and mediation skills.

**Demonstrated skills and experience**:

- Demonstrated attention to detail with well-developed administrative and organisational

skills to effectively manage high volumes of work and determine priorities, meet targets
and deadlines.
- Ability to maintain confidentiality at all times.
- Office and the Internet.
- High level verbal and written communication skills that enable effective and appropriate
- communication with a broad range of people at all levels.
- Demonstrated ability to contribute to positive workplace culture and practices.

**Licences and registrations**:

- Current Victorian driver licence
- Current National police check (less than 3 months old)
- Current Employee Working with Children Check

**Personal attributes**:

- Empowering
- Professional
- Inclusive
- Courageous
- Compassionat