Security Team Leader

CBD Location
- 12 hour rotating roster
- Strong technical and interpersonal skills

Wilson Security is the leading provider in the provision of security services across Australia and New Zealand. Our services are supported by a highly experienced management team, industry-leading expertise and a strong local and national structure. We are committed to becoming Australasia’s leading provider of integrated Security Solutions. Wilson Security has an established Blue Chip national client portfolio which is in a period of significant growth

**SECURITY TEAM LEADER**

Are you an experienced Team Leader/Security Officer who can demonstrate excellent customer service and technical skills looking to take the next step in your career?

This position is primarily undertaking and managing various functions such as Control Room, Facility Management support, Patrols and Customer Service.

You will be overseeing 2 Control Rooms a Loading Dock Office and a team of roving security officers. The site has a Cinema, Hotel, 2 large commercial towers and 70+ retail stores.

You will be supported and mentored by an experienced Security and Facility Management team who wants to see you succeed and is committed to delivering a premium service to our customers, tenants, and visitors.

**This role is on a rotating roster of Days, Nights and Weekends. 12 hour shifts, 7 Shifts a fortnight.** - you must be available to accommodate this roster pattern.

**Responsibilities of the Role**
- Provide operational support to the facility management team to deliver and exceed service expectations.
- Produce high quality reports and documentation.
- Ensure Contractor Compliance through Site Inductions and Review and Process of Correct Access/Work Permits
- Have a flexible and focused work ethic.
- Be proactive in Safety and Security Risk identification and issue resolution.
- Train, guide, mentor a team of Security Officers
- Assess all alarms, incidents, emergencies and provide the appropriate response.

**Skills and Experience**
- Strong customer service skills and the ability to maintain resilience within a fast-paced environment.
- Understanding of Building/Facilities Management and Contractor Compliance will be highly regarded
- Intermediate computer skills and use of Microsoft Office programs
- Experience using Fire (FIP, EWIS, ASE) and Security Systems (CCTV, Access, DVM) will be highly regarded
- Access Control and (BMS) Building Management Systems (previous experience of Gallagher and or Honeywell systems will be highly regarded)
- Excellent interpersonal and verbal/written communication skills
- Client-centric approach with a positive attitude to change and continuous improvement.
- Leadership skills, the ability to drive and lead your team
- Previous experience as a Chief Warden will be highly regarded.

**Qualifications & Licenses**
- Valid Victorian Security Licence (Control Room Endorsed or willing to obtain)
- Current First Aid Certificate
- Full working rights

If you think you have what it takes to be a Wilson

Wilson Security is an employer of choice, and we engage with our people using a number of mediums, including online and in person. We offer Training and Development, Employee benefits, including a Wellbeing Hub, Health Insurance discounts and Employee Assistance Programs; we have an Innovation Council and a Corporate Social Responsibility team inspired to find innovative ways to connect with our people and the communities in which we work through fundraising, sponsorship and team building activities. In 2021, Wilson Security was recognised by our industry as the winner of the Outstanding Security Performance Awards for being an Outstanding Security Guarding Company as presented by the Australian Security Industry Association.

At Wilson Security, we are building a workforce that is representative of the community we protect.

We welcome people from diverse backgrounds and are committed to providing opportunities for Aboriginal and Torres Strait Islander people with employment and career opportunities. We have an inclusive culture where innovation and teamwork are celebrated in many ways, including our monthly STRIVE awards.

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