Team Leader Motor Claims

**Purpose of the Role**:
The Motor Claims Team Leader will be responsible for leadership, coaching and developing a team of Motor Claims Consultants.

**Position Accountabilities**:

- Develop, coach, and motivate a team of Motor Claims Consultants including daily coaching to ensure Consultants maintain skills, competencies & provide a high standard of service
- Prioritization and allocation of team portfolios including workload management
- Conduct performance reviews and assist with staffing requirements & recruitment
- Lead and monitor the team to execute a high standard of service and process adherence
- Provide technical guidance and act as an escalation point on complex claims and complaints
- Contribute to the continuous improvement of the Motor Claims operating model
- Provide technical product, process, system, and compliance support
- Maintain highly effective working relationships with key stakeholders (internal & external)
- Ensure Auto & General policies & procedures are adhered to

**Knowledge and Experience**:

- Minimum 1 year in a leadership role with a customer facing organization or within a call centre, preferably with strong coaching experience
- Experience with Claims processes would be beneficial
- Able to develop and maintain strong stakeholder relationships
- Experience in a fast-paced Environment
- Good attention to detail and problem resolution skills
- Experience developing processes & procedures
- Ability to effectively manage conflict and negotiate where required

**Our Perks**:

- ** Location** - This role can be based at either our North Lakes or Kawana site. They are both conveniently located close to amenities with onsite parking.
- ** Extra leave** - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- ** Paid parental leave**:

- We support our new parents with paid parental leave and other benefits. Join our dedicated front-line teams to provide support, coaching and ensure quality deliverables to both our client and the company.
- ** Workplace giving** - If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- ** Development opportunities**:

- We’re championing your development with internal programs and access to a wide range of online courses.
- ** Employee discounts** - You’ll receive discounts on Budget Direct insurance products.
- ** Reward and recognition** - We reward high performance with employee recognition, reward and incentive schemes.
- ** Onsite facilities** - There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- ** Get social** - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

**About us**:
At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. You may know A&G through our multi-award-winning brand Budget Direct and our partnership with leading brands - Qantas, ING and Virgin Money.**Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our range of general insurance products protect customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.