Service Delivery Analyst

Support delivery operations with insights, reporting, and stakeholder engagement
- Full time continuing opportunity based at our Callaghan Campus
- 17% super, generous annual, personal, and life leave, wellbeing programs, health and fitness discounts

**Be challenged and imagine with us**:
As Service Delivery Analyst, you will support the Associate Director, Delivery, and broader team to ensure high-level execution of financial oversight, performance tracking, and strategic reporting.

You will lead a team of Capability Support Officers, fostering a collaborative culture to deliver quality support across multiple capability areas.

In this role you will:

- Monitor financial performance across the Delivery team, ensuring budgets, procurement, and reporting are effectively managed and aligned with strategic priorities.
- Support service delivery operations by maintaining dashboards, monitoring KPIs, and delivering meaningful insights to inform decision-making.
- Partner with delivery teams to ensure alignment with the service catalogue and strategic objectives, and source accurate information to support reporting.
- This continuing position is full time and will be located at the Callaghan Campus (Awabakal land)._

**How will you inspire us?**:
You will have:

- Strong financial acumen with experience in budgeting, forecasting, and producing meaningful reports that support high-level decision-making.
- Excellent stakeholder engagement skills, with the ability to build relationships, negotiate effectively, and source critical information.
- A proactive mindset with the ability to think strategically while managing multiple priorities and stakeholders.
- Experience supporting IT Program, Project and Service Delivery in a complex environment.
- Experience working with TechOne and Project Management tools such as ServiceNOW PPM, Jira and Confluence is highly regarded.

**What we offer**:
In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.

These include:

- Competitive salary commensurate with experience and qualifications.
- 17% super and salary packaging.
- Additional University Holiday days, generous personal, life, and parental leave, annual leave loading, and additional purchased leave scheme.
- Discounts on private health insurance, gym memberships, software, travel and more.
- A range of support and wellbeing programs.

For more information on benefits and conditions, please follow this link.

**About our University**:
The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.

**Your next steps**:

- Important information before you apply:_
- Applications for this position will only be accepted from those with Australian residency or a valid work permit.
- Your resume.
- A statement addressing the 5 points below the **‘how will you inspire us -**_you will have:_**’**heading in this advert.

**Please upload your Cover Letter**and** response to the requested points as**one** PDF document**. This document should not exceed 3 pages.
- We also seek to provide a fair chance to all applicants by providing reasonable adjustments where required during the assessment and interview phases of the recruitment process._

**Contact Us**:
**Closing date: Sunday 21 September 2025 at 11.59pm AEST**

**We are excited to be Looking Ahead with you**
- We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do._

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