Food & Beverage Attendant

**About us**:
Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West.

Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria. The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments.

**About the Venue**:
The Quality Suites Pioneer Sands is a Towradgi hotel with 47 well-spaced guest apartments ideally located on the northern side of Wollongong. Situated nearby first class beaches, local restaurants, bars, cafes, cultural arts attractions, and of course the Wollongong University and Innovation Campus, the Pioneer Sands ensures holiday makers, visitors, business guests and residents alike, can relax and enjoy themselves in the laid-back home away from home.

**About the role**:
We are seeking enthusiastic Casual Food and Beverage Attendants to join our team and play a key role in ensuring the success of our venue. As a member of our team, you will be responsible for delivering exceptional service to our guests across all food and beverage areas. This position offers an excellent opportunity for experienced food and beverage attendants and individuals interested in starting their career in the hospitality industry. We provide full training and pathways for career progression for those who demonstrate dedication and commitment to their role.

**Responsibilities**:

- Greeting and seating customers in a professional and friendly manner.
- Presenting menus and providing recommendations to guests.
- Taking orders and serving food and beverages promptly and accurately.
- Anticipating customer needs and ensuring their satisfaction throughout their experience.
- Handling inquiries, concerns, and special requests.
- Independently prepare meals for breakfast & room service and deliver to guest rooms.
- Prepare food for conferences i.e. sandwiches, wraps, salads.
- Follow hygienic food and beverage handling procedures while maintaining clean and neat presentation of work areas.
- Processing payments and operating the POS system effectively.
- Collaborating with team members to maintain a smooth flow of service.

**About You**:

- Previous experience in a similar role is required.
- Strong customer service skills with a warm and approachable demeanour.
- Excellent communication and interpersonal abilities.
- Ability to work effectively in a fast-paced environment.
- Attention to detail and a proactive attitude.
- Responsible Service of Alcohol (RSA) certificate is essential.
- Previous barista experience essential.
- Flexibility to work various shifts, including weekends and holidays.
- Fluent in English.

**Benefits**:

- Internal training and development opportunities and online training platform
- External training opportunities
- Career development opportunities within Oscars Group across 40 amazing venues.
- Employee Assistance Program
- Mentoring from a strong team of hospitality professionals
- Reward and recognition programs

**Job Type**: Casual

Pay: $31.23 - $37.47 per hour

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Public holidays
- Rotating roster
- Weekend availability

Application Question(s):

- Do you own or have regular access to a car in order to commute to work?

**Experience**:

- Hospitality: 1 year (preferred)
- Barista: 1 year (preferred)
- Customer Service: 1 year (preferred)

Licence/Certification:

- RSA (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person