Customer Experience Field Trainer

4 hours ago

Sydney, Australia dusk Full time

Made for Moments? So are we.
At dusk, we’re here for all of life’s moments. The big, bold, heart-thumping ones. The quiet, cosy, just-passing-through ones. The ones you planned for months.
And the ones that justhappened.
We believe great experiences start with great training — because confident, capable teams create the kind of magic our customers remember. With 140+ stores across Australia and New Zealand (and growing), dusk is powered by passionate people who know how to lead, inspire, and bring our brand to life every day.
We’re looking for a Customer Experience Field Trainer to elevate how our teams learn, grow and connect. In this pivotal role, you’ll shape the way our store teams deliver the dusk experience — through leadership training, product education and hands-on coaching that turns learning into action.
If you’re passionate about developing people, driving performance and making every training moment matter, we’d love to meet you.
About the Role
Reporting to the National Operations & Training Manager, you’ll design and deliver engaging training experiences across dusk’s retail network. You’ll partner closely with leaders across Operations, Visual Merchandising and Product to build capability, ensure consistency, and strengthen our customer experience program nationwide.
What You’ll Be Doing
Training & Development
- Deliver leadership and skills training for retail management teams to empower and grow capability.
- Collaborate with the Product team to develop and roll out engaging product and fragrance training modules.
- Partner with the Visual Merchandising team to upskill store teams in effective VM execution.
- Coach store teams on the Customer Experience program to drive consistency and excellence.
- Create training materials, guides and tools that support learning in store.
- Support the planning and delivery of national conferences and leadership workshops.

Collaboration & Execution
- Partner with State and Area Managers to ensure smooth rollout of training and operational initiatives.
- Collaborate with key stakeholders to provide timely updates on new products, programs and priorities.
- Monitor training outcomes, assess capability, and identify opportunities for improvement.

What You’ll Bring
- Experience in a field training, retail operations or multi-site leadership role.
- Strong presentation and facilitation skills with the ability to engage diverse audiences.
- Excellent communication and organisational skills, with a high attention to detail.
- A proactive problem-solver who thrives in a fast-paced, hands-on environment.
- A collaborative mindset with the confidence to influence and inspire others.
- Current driver’s licence and flexibility to travel interstate as required.

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