Customer Service Assistant

1 week ago

Adelaide CBD, Australia BespokeHR Full time

An exciting opportunity to bring love and positivity every day
- Rare opportunity to work in a wholesale/retail head office based in Adelaide CBD
- Friendly, awesome team and enjoyable place to work.
- Casual/Permanent Part-time opportunity, 15-20 hours p/w

**Who the Company is?**

Palas Jewellery wholesale was created in 1996 and currently supplies over 600 retail stores nationally. Palas also operates a Direct-to-Consumer global online store. Palas is designed to collect, inspire and share and creates handcrafted jewellery with personal meaning using words, gemstones and symbols as gestures of love, healing and inspiration. Our pillars are based on integrity, sincerity and personal growth and we operate our business the same way..

Does this align with you?

If you answered yes, read on to find out more about how you can join the team at Palas.

**About the Opportunity**:
Joining the Stock, Quality and Customer Service team you will enjoy being part of a friendly team and providing exceptional customer service, while using your eye for detail to manage stock and ensure upmost quality.

**Key Responsibilities**:

- Managing aspects of the Shopify online store website, front end and back end.
- Weekly stock updates
- Stock management and stock transfers from wholesale to retail.
- Coordinate packaging, catalogues and POS collateral.
- Inventory quality control and preparation.
- Replenish all POS, packaging, etc daily in stock room.
- Receive all daily deliveries and annotate all invoices and advise team.
- Ensure all stock areas are kept tidy, clean and in a safe and organised condition.
- Flagged items for restocking
- Order processing
- Coordinating customer returns for wholesale and retail
- Other duties including general administration, cleaning, packing or preparing items for trade shows, as required

**About you**:
If you love and identify the vision, product and essence of the Palas brand and can be described as fun, positive, high energy and be friendly - we want to hear from you

The following criteria will also be advantageous:

- Familiarity with Shopify and basic administration requirements for websites
- Positive and responsive telephone manner
- High degree of personal integrity and pride in work
- High attention to detail
- Pick things up quickly
- Sense of urgency to respond quickly to customer requirements
- Passionate about great customer service and building great relationships
- Willingness to work and assist as part of a team
- Solution orientated.

**Why Palas?**
- An established mid-market jewellery gifting brand with authentic emotional connection at its core.
- A strong brand and marketing presence (across all platforms) within Australia.
- Rare opportunity to work with a retail head office based in Adelaide.
- Friendly, awesome team and enjoyable place to work.

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