Customer Accounts Manager

Mirvac is an Australian property group with a clearly defined purpose to 'reimagine urban life'. For 50 years, we've dedicated ourselves to shaping Australia's urban landscape. Our evolution has been significant, growing from a small joint venture to a thriving ASX-listed property group that leads the way in sustainability, innovation, safety and placemaking.

At Mirvac, we know that it’s our people, their passion and expertise and the exceptional experiences we create for our audience, that defines us.

Our opportunity

We have an exciting opportunity for a Customer Accounts Manager to join our Sydney Team. You will manage National debt process, procedures and reporting in accordance with business operations and KPI’s for the Build to Rent portfolio (LIV).

Your responsibilities are but not limited to;
Ensure asset teams are operating in accordance with debt collection procedures.
Achieve Arrears KPIs.
Escalate national debtor queries/issues to the Property Manager, ROM and NOM
Bring a mindset of continual improvement, developing and maintaining best practice policies and procedures
Ensure arrears collection commentary is regularly maintained with updated progress reporting continually issued to Senior Management, Investment Management and Leadership Team.
Deliver portfolio debtors reporting requirements including KPI reporting
Provide regular reports which outline trend analysis enabling decisions to be made on more efficient and proactive debt management; and provide weekly reports on current status of arrears and account management
Proactively liaise with customers to facilitate the collection of debt in accordance with requirements and the LIV brand promise.
Alongside the PAM, ensure customer accounts are accurate and all information provided to customers is correct
Respond to customer queries in a prompt and professional manner.
Ensure compliance with all RTA and Trust Accounting legislation and requirements
Build collaborative relationships with asset teams, attending regular team as required to ensure proactive management and resolution of issues.
Drive engagement with various internal stakeholders to gather functional business requirements.
Adhering to internal reporting deadlines and providing accurate and high-quality outputs and quick responses to requests for information.
Assist with any projects or undertake additional duties as reasonably required.

Your point of difference

Moderate experience in a real estate agency or residential property with responsibility for account receivables and debt collection
Property industry experience is essential, with residential property experience desired
Demonstrated tenant account reconciliation and administration experience is highly desirable.
Demonstrated experience in implementing reporting requirements and briefing management teams
Exceptional internal and external relationship and stakeholder management skills with a collaborative and professional approach.
A proactive and self-motivated approach with the ability to solve problems as they arise and improve systems and procedural efficiency and effectiveness.
A team player attitude with the ability to work independently or as part of a team.

What sets us apart
Mirvac's team is our most valuable asset, and we invest in our people accordingly. A huge part of this is creating a positive workplace environment, where people are respected, encouraged and rewarded.

We're proud to have built a culture of inclusivity, innovation and collaboration, becoming a place where people genuinely want to work. We feel fortunate to have so many talented, purpose-driven individuals on our team and our distinctive employee benefits highlight one of the ways we show our appreciation covering Lifestyle, Wellbeing, Community and Learning & Development - and with employee engagement exceeding 90%, it seems this appreciation goes both ways.