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Customer Service Coordinator
2 weeks ago
**About us**
Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.
Coates Customer Service Coordinators** (based in Port Kembla) **perform a critical role within our branch teams by assisting customers with their equipment solutions.
- Coordinate equipment deliveries, transfers, pick-ups, repairs & breakdowns.
- Work towards achieving KPI’s - customer loyalty, sales revenue, safety.
- Administration duties - generate hire schedules, invoicing etc.
- Monday to Friday 9.00 am to 5.00 pm.
- Availability to work 1 Saturday per month.
**About you**:
As well as your natural customer service skills and strong work ethic, you will ideally:
- Thrive in a fast-paced work environment.
- Enjoys working in a team environment.
- Ability to solve problems and communicate effectively.
- Have intermediate computer skills (MS Word, MS Excel).
- Previous experience in a customer service role, and a genuine interest in helping others.
**What you’ll get in return**:
We provide our team with a wide range of perks and benefits, including:
- Development and career progression pathways
- Access to our employee discounts, benefits and wellbeing program
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks Paid Parental Leave in addition to government parental leave scheme
- Volunteering opportunities through the Coates Foundation
**Looking for more reasons to join Coates?**
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.
But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.
**Coates. Equipped for you.
