Administrator - Insurance Operations

1 week ago

Docklands, Australia Marsh Full time

We are seeking a talented individual to join our **Operations**team at **Marsh**. This role can be based in the **Sydney OR Melbourne office**. This is a hybrid role that has a requirement of working at least three days a week in the office.

In this role, you will take inbound calls and provide exceptional customer service on behalf of our client in relation to existing and new policy enquiries. Additionally, you will support management, as requird, and accurately process all relevant documentation in a timely manner.

**We will count on you to**:

- Manage length of calls
- Maintain a basic understanding of the core aspects of relevant Insurance and related legislation
- Promote good listening skills
- Provide customers with needed information and support
- Update reports based on predefined templates on a regular basis to ensure accurate entry
- Work closely with Team Leader and Seniors to ensure synergy and all time customer satisfaction
- Utilize computer technology to handle high volume of calls

**What you need to have**:

- High School Certificate or equivalent.
- Exceptional Customer Service skills
- Excellent analytical and negotiation skills, coupled with exceptional written and verbal communication.
- Proficiency in Microsoft Office Suite and the ability to learn new systems quickly.

**What makes you stand out**:

- Ability to work under pressure and meet deadlines through effective time management.
- Motivated self-starter focused on achieving results, capable of working autonomously as well as being a team player.
- Experience in a similar broking/operational role, preferably in an insurance-related field.

**Why join our team**:

- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

**About Marsh**:
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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