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Assistant Manager

2 weeks ago

Sydney, Australia Sonnel Hospitality Full time

**Assistant Manager - Crossroads Hotel**

This is a fantastic opportunity to join a large Sydney based hotel group which encourages career growth opportunities. Sonnel Hospitality Group owns and operates 18 venues throughout Sydney. Whilst we have been established in the hotel industry for more than 30 years, we are always looking to increase our hotel portfolio, thus ensuring on-going career development and promotion, for those employees that display positive intent, respect and a willingness to learn.

Since 1833, **Crossroads Hotel** has been a timeless mainstay of leisure and excellence in Casula, south-west Sydney. We look forward to welcoming you to Crossroads Hotel, a distinguished yet casual destination in the heart of Casula. Here, contemporary comforts meet historic charm in a hotel loved by locals, families, businesses, and leisure travellers.

As a group, we pride ourselves on being great humans to work with. Everything we do is underpinned by our values - Respect, Positive Intent, Enthusiasm and being Exceptional.

**Key responsibilities include**:

- Manage daily operations across bar, gaming, and TAB sections, ensuring all areas are running smoothly.
- Supervise and support staff, providing guidance to uphold exceptional customer service standards.
- Enforce adherence to company policies and procedures, including cash control and compliance.
- Demonstrate strong attention to detail and effective communication skills.
- Flexibility to work across varying shifts, including days, nights, and weekends.
- Rotating rosters offer an opportunity to develop expertise in all aspects of hotel management.
- Preferred food & beverage experience in a supervisor role.

**The successful applicant will**:

- Essential requirements for this position are Current RSA, RCG & ARCG Competency Cards
- Be a motivational leader who encourages and develops the team to ensure an exceptional customer experience each time.
- Minimum of 1-2 years of management experience in a similar role with a strong knowledge of managing day-to-day operations of a venue with strong and complex trade
- Hands on approach in your leadership and management
- A friendly, outgoing personality with excellent people skills
- A passion for the hospitality industry with the desire to progress within the company

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