Process Analyst

7 days ago

Melbourne, Australia Team Global Express Full time

Team Global Express is looking for a full-time **Process Analyst**based at **Melbourne Airport**or our **Brisbane depot**, on a fixed term secondment until the end of May 2026. This role will focus on process mapping, improving, and simplifying the way we work with our Delivery Partners, as well as enabling them to be successful through easy access to information and tools.

Reporting to the Head of Operational Performance Improvement, you will play an important role in supporting day-to-day problem solving and helping us create more customer-focused ways of working.

**What You Will Do**
- Map out and document how work is currently done across teams
- Identify opportunities to make processes simpler, clearer, and more efficient
- Support investigations into issues and suggest practical solutions
- Help set up clear, standard processes for Delivery Partners, Operational and Service teams
- Help define Roles and Responsibilities across teams, to maximise efficiency
- Use tools like process mapping and journey mapping to guide improvements

**The Impact You Will Have**
- Make processes easier for customers, Delivery Partners, and our teams
- Provide insights that help improve decision-making
- Turn outdated ways of working into customer-first solutions
- Support teamwork by removing confusion and delays

**What You Bring**
- Experience in process mapping and business analysis, with the ability to spot inefficiencies and suggest improvements
- Strong problem-solving skills, including root cause analysis
- Background in logistics, process improvement or channel enablement, with the ability to work well across different teams
- A curious mindset, with the confidence to question how things are done and recommend better ways forward
- A passion for enabling teams to be successful through channel enablement
- Organised, detail-oriented, and comfortable working with both data and feedback

**About Team Global Express**

**Why TGE**

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

**What we offer**
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.

**An inclusive workplace, works for everyone**

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

**Our recruitment process**

**Other things to note**
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

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