Technical Account Manager

2 weeks ago

Sydney, Australia Versent Full time

The Technical Account Manager (TAM) for AWS Cloud customers is responsible for providing expert technical guidance and support to help customers optimise their use of AWS services. The TAM serves as a strategic advisor, ensuring that customers achieve their business objectives and gain maximum value from their AWS investments.

Key Responsibilities:
- Build strong relationships, understand business goals, and provide tailored technical guidance.-
- Lead Strategic Business Reviews, Security Improvement Programs, Well-Architected reviews, and Cost Optimization workshops.- Identify and mitigate security, operational, and continuity risks.- Champion customer needs within Versent and implement AWS best practices for robust solutions.

Skills & Experience Required:
- Strong AWS expertise in architecture, cost management, security, and reliability.- Customer engagement skills with the ability to advocate for customer needs at all levels.- Proven problem-solving and consultative experience, delivering tailored solutions.- Expertise in incident and risk management, including post-incident reviews and corrective actions.- 5+ years in Senior Technical Consultant, Solutions Architect, IT Manager, or Engineer roles.- Hands-on experience in at least two AWS domains (Compute, Storage, Networking, Databases, DevOps, Security, etc.).- Background in Computer Science, Mathematics, or a related field.

Life at Versent

We're a diverse team of motivated humans who think outside the box and strive to deliver what others might consider impossible. At Versent we truly care about our people and put real focus on cultivating a culture of learning, collaboration and growth. We provide our teams with the space, trust, and support, to deliver the best work of their careers. To enable this, we have a culture that places a high value on continual feedback, excellence, and invention anchored in customer success.

We also offer our team:
- Flexibility: We give you the freedom to excel, providing as much autonomy and flexibility around when you work so you can manage your time in a way that best suits you to get the job done.- Learning: We are passionate about continuous improvement and care about you investing in and developing your craft. Our Craft 180 Program is a holistic strategy for ongoing, meaningful skill and capability development with an ultimate goal to create an environment where people can learn and contribute in different ways to develop, practice and become masters of their craft.- Access to Benefits: If you love to be rewarded, you’ll be excited by the scale of offers when you come on board with us. From access to the Telstra My Rewards Platform, to a paid device + plan and salary packaging, there is something for everyone.- Health & Wellbeing Programmes: We focus on you as a whole person, with wellbeing initiatives that are to support you mentally, physically, emotionally and financially.- Connection: Regular social activities across your team and the organisation.- Recognition: We offer several reward & recognition programmes to acknowledge the amazing work that you do- Career opportunity: We provide the opportunity to work on diverse projects and initiatives that enable you to create a brilliant career.

At Versent, we don't adhere to a one-size-fits-all hiring strategy. We understand that you might not fulfill all the criteria for this position. Our celebration of diverse perspectives isn't just a value, it's a way to gain an edge. If you believe this opportunity is where you can thrive, don't be shy and apply

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