Assistant Manager

**About Us**

Padlock'd Escape Rooms is a leading immersive escape room experience located in Paradise Centre on the Gold Coast. We pride ourselves on delivering unique adventures that require teamwork, problem-solving, and creativity, providing unforgettable experiences for our guests.

**Position: Assistant Manager**

**Role Summary**

As the Assistant Manager, you'll play a vital role in ensuring our venue operates smoothly and consistently provides a high-quality experience for every guest. This position combines customer-focused Game Master duties with key managerial responsibilities such as staff support, scheduling, and venue maintenance. If you're highly organised, proactive, and passionate about providing exceptional experiences, we'd love for you to join our team

**Game Master Responsibilities**
- **Customer Service**: Welcome and assist guests, address enquiries and concerns, and ensure 100% customer satisfaction throughout their visit.
- **Game Setup and Supervision**: Brief, supervise, and support guests during their escape room experiences, and reset rooms accurately and efficiently after each group.
- **Room Maintenance**: Maintain cleanliness and organisation in workspaces and escape rooms, quickly troubleshoot and adjust room setups as necessary.

**Assistant Manager Responsibilities**
- **Staff Support and Management**: Assist with hiring, training, and developing team members to deliver exceptional customer experiences.
- **Scheduling and Rostering**: Manage rosters to ensure efficient coverage during operational hours, taking into account peak times and staff availability.
- **Operational Oversight**: Conduct quality checks for room setups, address operational issues, and support the overall upkeep of the venue, including minor maintenance.
- **Administrative Tasks**: Handle daily reporting, stock inventory management, and assist with staff performance reviews.
- **Team Collaboration**: Work closely with the venue manager to ensure smooth operation, propose improvements, and maintain team morale.

**Skills and Qualifications**
- **Experience**: Prior experience in a supervisory role, preferably within the entertainment, hospitality, or customer service industries.
- **Communication**: Strong verbal and written communication skills, with a friendly and professional demeanour.
- **Organisation and Time Management**: Highly organised with excellent multitasking abilities; capable of prioritising and managing tasks under pressure.
- **Problem-Solving**: Quick-thinking with the ability to adapt and troubleshoot effectively during unexpected situations.
- **Technical Proficiency**: Comfortable with Microsoft Office, Google Suite, and online scheduling tools.
- **Flexibility and Leadership**: Able to work evenings and weekends, with a proactive and supportive approach to team management.

**Why Join Padlock'd Escape Rooms?**
- **Dynamic Environment**: Enjoy an engaging work setting where no two days are the same.
- **Growth Opportunities**: Gain experience in both operational and management roles, with room for career advancement.
- **Supportive Team Culture**: Work alongside a passionate team committed to delivering excellence and creating memorable experiences for our customers.

**Job Types**: Full-time, Casual

Pay: $29.33 - $36.09 per hour

Expected hours: No more than 38 per week

Schedule:

- Monday to Friday
- Shift work
- Weekend availability

Application Question(s):

- How many escape rooms have you played ?

**Experience**:

- Management: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 07/11/2024