Catering Operations Coordinator

We are currently seeking enthusiastic and motivated **Catering Operations Coordinator's** to join our **Sydney Airport** team on a **full-time** basis to assist with the processing of customer orders and flight data changes for all airline customers.

This role performs the core day-to-day functions of the team and ensures smooth & accurate data entry and communications between the various internal & external customers.

**What’s in it for you?**
- An opportunity to be part of a team of coordinators and support customer relationships for all airline customers within Australia.
- Flexible working arrangements with attractive salary.
- The opportunity for career progression and development, and the opportunity work across our business in other roles.
- Be part of a business that is committed to giving back to our people and the communities in which we operate, through environmental, community and wellbeing initiatives.
- Access to our employee benefits program which includes a wellbeing platform, discounted private health insurance and access to specials and discounts from over 700 retailers.

**What does a typical day look like?**
- Coordinate all customer service needs within the ‘Day of Op’s’ window, effectively acting as the information conduit between the customers and the dnata catering operations teams nationally.
- Processing all customer orders for Pax (passenger) numbers and Special Meal requirements.
- Managing and communicating flight and aircraft changes to ensure operations teams have up to date information.
- Establish and maintain optimal service levels to achieve service excellence through customer service focused outcomes.
- Assists with improvements in processes to increase effectiveness & efficiency of the department.
- Work with the dnata ‘Operations Performance’ team to ensure customer Key Performance Indicator’s (KPI’s) are understood and performance against targets is measured.
- Actively involved with ‘Continuous Improvement’ initiatives.
- Ensures personal Key Performance Indicators are met.
- Works closely with the ‘Billing & Accounts Receivable’ team to ensure accurate data is provided through dnata internal & customer owned systems for reconciliation with customer Accounts Payable processes.
- Assists with the processing of ad-hoc customer orders when required.
- Participate in daily team meetings with internal & external customers as required.
- Role model dnata catering values: safety and security, performance driven, delighting customers, imagination, respect and service excellence.
- Contribute to a safety-first environment and work within Workplace Health and Safety policies, procedures and guidelines at all times.
- Have complete understanding of and adhere to dnata catering policies and procedures.
- Carry out additional duties as may be reasonably requested by Senior Management.

**What do you need to be successful in securing this role?**
- Excellent communication and people skills.
- Available over a 24/7 cycle.
- Excellent written and verbal communications skills.
- Strong problem-solving skills.
- Demonstrates strong organisational / time management skills.
- Ability to recognise & reprioritise requirements based on changing conditions.
- Ability to handle challenging situations.
- Demonstrated ability to work with a diverse group of stakeholders in a high volume, high value environment.
- Experience with ERP systems and data entry would be highly considered.

**Your prospective employer**:
Part of the Emirates Group, we are highly regarded within the global aviation and meal manufacturing industries.

It is our three Australian brands - dnata catering, snapfresh and marhaba - that enables us to deliver extensive service capabilities and ensures we maintain our reputation as Australasia’s most admired catering and retail partner, specialising in inflight catering, travel retail technology and airport lounge management.

Chosen by many of the world’s top airlines for our fresh, award-winning meals and outstanding service, we operate 15 catering facilities across 9 cities, employ over 2,000 people, produce over 64 million meals and service over 246 thousand flights each year.

We know that it is our people and our communities, that make us great. Which is why we put our people first and give back to the communities in which we operate. Over the past five years, we have supported Australian food rescue organisations to create more than 1.3 million meals for those in need and have raised over $420,000.00 for the Kids with Cancer Foundation, The Smith Family, and other Australian charities.

If this role and our business overview has made you excited for what your future could hold, we want to hear from you. Please register your interest using the link below and making sure to upload your resume or outline of your work history, along with short cover letter outlining your skills, experience and why you would like to join the dnata catering family