Service Advisor

**Essential Skills**:

- Ability to consistently provide an exceptional Guest Experience that exceeds our Guests expectations, and provides an “Oh What a Feeling”,
- Awareness and ability to work efficiently,
- Strong time management & organisational skills,
- Ability to support and work with other team members and departments
- Reliability is very important to our Guests and the dealership,
- Enthusiastic, warm, keen and pleasant manner,
- High level of professionalism and personal presentation,
- Ability to consistently follow dealership process and procedures,
- History of achieving and exceeding monthly KPI’s and targets,
- Basic automotive mechanical knowledge,
- Good level of computer literacy,
- A minimum of 2 years Service Advisor experience within a volume brand,
- Pentana/ERA DMS experience highly regarded
- Toyota experience highly regarded

**Position Description**:

- Providing at all times an exceptional experience to deliver our Guests an “Oh What A Feeling” when engaging with our dealership and the Toyota Brand
- Professional handling of Guest service and warranty repair enquiries and bookings, with quoting of Toyota Service Advantage Pricing
- Following department procedures, including driveway service reception, repair order creation & closing off, job costing, recommending and quoting repair work, obtaining Guest approval, vehicle handover
- Estimating cost and time required to complete service work
- Liason with the Night Foreman to ensure all repair work is carried out on time.
- Maintaining high level of presentation of the service reception and Guest Facilities
- Occasional travel required for product launch & training events
- Keeping Guest relationship management systems updated, and ensuring data accuracy and integrity

**Work Times**:

- Monday to Friday, 2.30pm - 12.36am

**Other Information**:

- Shift loading applies to this afternoon shift.
- Ongoing support, training, professional and personal development opportunities will be provided to ensure that you successful in your position
- Being part of Eagers Automotive, opportunity for career advancement and promotion exist for high-calibre employees
- Onsite employee parking
- Close to Woolloongabba public transport terminals
- A detailed position description, work conditions and future opportunities along with our competitive remuneration package including generous commission structure will be discussed at the interview

**Essential Skills**:

- Ability to consistently provide an exceptional Guest Experience that exceeds our Guests expectations, and provides an “Oh What a Feeling”,
- Awareness and ability to work efficiently,
- Strong time management & organisational skills,
- Ability to support and work with other team members and departments
- Reliability is very important to our Guests and the dealership,
- Enthusiastic, warm, keen and pleasant manner,
- High level of professionalism and personal presentation,
- Ability to consistently follow dealership process and procedures,
- History of achieving and exceeding monthly KPI’s and targets,
- Basic automotive mechanical knowledge,
- Good level of computer literacy,
- A minimum of 2 years Service Advisor experience within a volume brand,
- Pentana/ERA DMS experience highly regarded
- Toyota experience highly regarded

**Position Description**:

- Providing at all times an exceptional experience to deliver our Guests an “Oh What A Feeling” when engaging with our dealership and the Toyota Brand
- Professional handling of Guest service and warranty repair enquiries and bookings, with quoting of Toyota Service Advantage Pricing
- Following department procedures, including driveway service reception, repair order creation & closing off, job costing, recommending and quoting repair work, obtaining Guest approval, vehicle handover
- Estimating cost and time required to complete service work
- Liason with the Night Foreman to ensure all repair work is carried out on time.
- Maintaining high level of presentation of the service reception and Guest Facilities
- Occasional travel required for product launch & training events
- Keeping Guest relationship management systems updated, and ensuring data accuracy and integrity

**Work Times**:

- Monday to Friday, 2.30pm - 12.36am

**Other Information**:

- Shift loading applies to this afternoon shift.
- Ongoing support, training, professional and personal development opportunities will be provided to ensure that you successful in your position
- Being part of Eagers Automotive, opportunity for career advancement and promotion exist for high-calibre employees
- Onsite employee parking
- Close to Woolloongabba public transport terminals
- A detailed position description, work conditions and future opportunities along with our competitive remuneration package including generous commission structure will be discussed at the interview