Platform Services Specialist

Amobee’s Platform Services team work closely with our clients across multiple servicing level to help drive Platform adoption, demonstrate ongoing value and drive successful digital marketing solutions. This critical function is responsible for the daily management, onboarding new clients by developing key engagement plans, engaging and working with key executive teams to launch, training and driving ongoing adoptions and renewals. This function works with the wider Amobee team to develop and implement new ways for our clients to drive success.

**Responsibilities**:

- The Platform Services Specialist will understand and help manage the key client outcomes required to be delivered through ongoing campaign management, optimization and troubleshooting with the mínimal support of the client lead; occasionally acting as the client lead. The Platform Services Specialist daily responsibility will include, but not limited to, campaign management, client servicing, collecting and analyzing data and feedback to client and develop optimization strategies. They will be involved in all aspect of support, client management, demonstrating the platform and education internal and external clients. Below details key focus of the role
- Lead platform Onboarding including client platform demo, training and manage post go-live support
- Main contact for new platform feature training and point of contact for client escalation and platform incident management
- Lead internal communication with internal team to resolve, escalate and manage platform challenges and bugs
- Scoping, analyzing and gathering client feedback regarding platform usage, pain points and frustrations to develop strategies for retention and engagement with the support of Sr Specialist if required
- Representing the voice of the client to provide input into every core product Marketing and Sales Process
- Working closely with sales and solution to support renewals and expansion of opportunities
- Working with Engineering, Solution and product team to set up, feedback and configure platform as per clients requirements
- Gauge customers' level of engagement with the platform/company and provide feedback to the other teams regarding improvements
- Provide insights to customer to ensure that they get the best out of the platform with the aim of helping group existing revenue and adaptation
- Management of Client Campaigns and ensuring platform success through optimization
- Ensuring Operations success by feedback back to operations leads regarding automations
- Being the main point of contact between the company and a number of clients

**Required Qualifications**:

- 2-5+ years’ experience in programmatic
- Proven track record of delivering successful campaigns
- Experience of working with adtech technology or similar platform
- Experience in a client facing role or similar customer service role
- Basic technical skills in html, javascript, css and connecting to APIs to confidently discuss technical terms
- Skills and Qualifications

**Preferred Qualifications**:

- Experience working with, and managing, stakeholders and customers
- A high level of accuracy and attention to detail is required
- Excellent communication and interpersonal skills
- Flexible approach, able to operate effectively with uncertainty and change
- Driven, self-motivated, enthusiastic and with a “can do” attitude

Amobee's Platform organization provides best-in class partnership to marketers and agencies who are deploying Amobee's self-serve, omnichannel advertising platform. Utilizing a highly consultative engagement model, we help clients understand how to use Amobee's product suite across the convergence of TV, Digital and Social media to develop strategic audience and media planning insights, optimize media efficiency across all four screens (TV, Connected TV, Mobile and Desktop), and drive measurable business outcomes for best-in-class return on advertising spend.