Security Control Room Operator

**Description**:
**About Assetlink**:
From humble beginnings, Assetlink have grown to more than 2,500 people throughout Australia and abroad, providing a range of facilities management services. Our people are positive, customer-focused and committed to excellence. In a recent employee survey, 95% of respondents said the reason they love working at Assetlink is our people and the culture of the organisation. Want to be part of a second family? Read on

**The Role**:
We have an opportunity for a motivated and experienced Control Room Operator to join the Assetlink family We are seeking an experienced full time CRO who can demonstrate excellent customer service skills, quick thinking and the ability to manage multiple tasks at once. This position is to commence ASAP and is based at Indooroopilly Shopping Centre.

This role pays in accordance with the Security Services Award.

The role will work closely with both Assetlink and Client to ensure a safe and secure working environment for all persons, including contractors, visitors and employees in the building and surrounding area, through monitoring of CCTV and completing required reporting.

**Key Responsibilities**:

- Monitor and operate CCTV cameras and associated equipment
- Managing various communications to the control room, dealing with Client, Tenant and Customer enquiries and/or issues
- Fire Alarm Response, EWS Mimic Panel Operation (Warden) and provide accurate reports
- Assisting with Emergency Situations as they arise
- Dispersing Guards to potential situations caught on CCTV and monitoring situations until the closure of the incident
- Maintain daily reporting requirements within agreed timelines
- Coordination of emergency incidents i.e. fire, bomb threat or any other critical incident
- Risk identification and issue resolution
- Maintain all Security aspects around the Control Room including key registers, contact lists and leave registers
- Provide exceptional customer service to internal/external stakeholders
- General security duties including administration tasks
- Provide assistance with the induction and signing in of contractors and other site visitors

**Skills & Experience**:
To show us you've got what it takes, you must have the skills, experience & appropriate certifications within the following areas:

- QLD Security Licence including control room function
- Certificate II in Security Operations qualification (essential) and corresponding qualifications depending on location
- Confident interpersonal and communication skills (written & verbal)
- An ability to form effective client and tenant relationships
- The ability to produce high-quality performance reports
- First Aid Qualification and valid CPR (essential)
- Previous Control Room & Monitoring experience (preferred)
- Excellent presentation, well-groomed and corporate appropriate
- Ability to work as a part of the Security Team and individually
- Ability to respond to emergency situations
- Must have full working rights in Australia.
- Strong multitasking ability
- High level of computer literacy and MS Office skills
- Ability to work up to 12-hour shifts on a rotating roster
- 7 day availability over days and nights

**What we offer you**:

- Reward and recognition incentives, including an on the spot award for amazing work and length of service awards
- Ongoing training and development
- A safe and supportive working environment
- Career development
- A family-oriented culture
- Free uniform

If you're a highly motivated, enthusiastic individual with a commitment to providing excellent service and would like to be part of a key onsite team, we’d love to hear from you, click ‘Apply’.

In order to comply with various Federal/State/Territory Government mandates and Client site requirements, you must be able to provide proof of vaccination if required to do so as part of the Assetlink recruitment process.

**NSW M/L**: 405174092 and 000105748, NT M/L: 261SFL, QLD M/L: 4475148, SA ISL: 279050, VIC M/L: 749-983-30S, WA M/L: 61088, QLD M/L: 3153517, NZ M/L: 18-054722

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