Tech Bar Support Consultant

5 days ago

North Turramurra, Australia LDK Healthcare Full time

**_About the Role_**

We are looking for a customer focused, Level 1 technical support technician to join our Village operations to provide first level technical and customer service support to residential customers and village management.

It is a hands-on role and requires someone with excellent interpersonal skills, patience and ability to openly communicate and support elderly customers.

**_Role responsibilities_**

Reporting to the ICT Operations Manager, your responsibilities will include yet not be limited to:

- Support residents and village _management_ with technology services and digital access to information supplied by LDK Seniors’ Living
- Configure and record residential accounts in database
- Troubleshoot base technical issues with end user hardware, software and services and escalating to level 2 when required
- Conduct one on one and group training session for end user appliances
- Assist ICT department on technical related issues and base trouble shooting
- Catalogue and inventory management of ICT equipment
- Configure ICT equipment for residential usage and operational needs

**_About You_**

**Qualifications/Certificates**
- Degree or Diploma in System / Technical certifications

**Professional Experience**
- 1-2 years proven experience in a customer service environment.
- Successful experience in training, process and support functions

**Capabilities**
- Excellent customer service and communication skills
- Strong troubleshooting skills
- Prior Customer service experience preferred
- Solid knowledge on VIOP Telephony, Cisco Meraki, WAN, MATV Technologies.
- Microsoft 365 Administration (creating, managing user accounts and permissions)
- Familiarity with Apple, Samsung and Windows software and hardware
- Able to teach non-technical customers in technology
- Able to create and manage training sessions for residential technology usage
- Demonstrated communication, analytical and problem-solving skills
- Excellent interpersonal skills
- Shows high levels of initiative
- ‘Go the extra step’ attitude for customers.
- The successful applicant will be required to undergo a Police Clearance and have an influenza and COVID-19 immunisation up-to-date prior to commencing._

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