Team Lead

**Job no**: 532331
**Work type**: Full Time
**Location**: Canberra, ACT
**Categories**: Administration, Student Recruitment / Admissions

**Employment Type: Full-time, Continuing**
**Location: Canberra, ACT**
**Remuneration: Level 7 from $111,893 plus 17% super**

**About UNSW**:
UNSW Canberra is uniquely positioned in the Nation’s Capital, with multiple campuses offering a dynamic and purpose-driven environment. As part of one of the world’s top 20 universities and a proud member of Australia’s prestigious Group of Eight, UNSW Canberra stands out for its commitment to being thoughtful, practical, and purposeful in everything we do.
Joining UNSW Canberra means more than just taking a job—it’s about becoming part of a community where you’re encouraged to thrive, take on meaningful challenges, and make a real impact. We foster a culture where innovation, collaboration, and excellence are at the heart of our work.
At UNSW, we pride ourselves on being a workplace where the best people come to do their best work. If you're looking for a career that’s both rewarding and inspiring, you’ve found the right place.

**Why this role matters**:
UNSW Canberra are seeking two experienced and motivated Team Leads - Student Administrative Services to lead a team responsible for delivering high-quality student lifecycle services. These roles are ideal for someone with strong leadership skills, a passion for service excellence, and the ability to drive innovative process improvements across a complex administrative environment.

**Key Responsibilities**:

- Lead and manage a team to deliver high-quality, student-focused administrative services.
- Oversee student lifecycle functions including but not limited to admission, orientation, enrolment, assessment and graduation.
- Support the development and implementation of student administration procedures and projects with a innovative business improvement focus.
- Provide high-level advice and support to students and staff across UNSW Canberra.
- Maintain strong relationships with internal and external stakeholders, including Defence partners.
- Ensure compliance with university policies, governance, and health and safety standards.

**About You**:

- Relevant tertiary qualification and/or extensive experience in student administration and team leadership.
- Proven ability to lead, motivate, and develop staff in a dynamic and client-focused environment.
- Strong experience across the student lifecycle, including admissions, enrolment, progression, and graduation.
- Excellent communication, negotiation, and interpersonal skills.
- Demonstrated ability to manage competing priorities and deliver outcomes under pressure.
- Experience using complex student systems and data reporting tools.
- Strong analytical and problem-solving skills, with experience drafting reports, proposals, and business cases.

**Eligibility**:
**Benefits and Culture**:
UNSW is committed to helping staff balance work-life responsibilities, by providing access to high-quality services, facilities, and flexible work and leave arrangements.
- Flexible working options (flexible hours etc)
- Additional three days leave during December festive period
- Career development opportunities
- Up to 50% discount on UNSW courses
- Flexible 17% superannuation contributions, additional leave-loading payments and salary sacrifice
- Free gym access
- UNSW-wide strategy to focus on Healthy Body, Healthy Mind, Healthy Places and Healthy Culture

**How to Apply**:
**Get in Touch**:
For role related queries please contact Vanessa Dawson, Manager, Student Lifecycle

For recruitment process related queries please contact Persa Tzakis - Talent Acquisition Team Leader and Executive Resourcer
- Applications cannot be accepted if sent directly to the contact listed._

UNSW is committed to equity, diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community, and people of Aboriginal and Torres Strait Islander descent are encouraged. UNSW provides workplace adjustments for people with disability and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.

Position Description

**Advertised**: 27 May 2025 AUS Eastern Standard Time
**Applications close**: 10 Jun 2025 AUS Eastern Standard Time