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Desktop Support Technician

3 weeks ago

Cremorne, Australia Tesla Full time

**What to Expect**

**What You'll Do**
- Support Windows and MAC
- Diagnose and troubleshoot computer and general network issues
- Provide timely resolution of end user problems as per SLA
- Provide support for field personnel remote communications and connectivity
- Basic administration of phone systems
- Perform other duties as required by company management and outside business associates
- Exercise independent judgment consistent with department guidelines / standards
- Organize and prioritize workflow and to meet established timeframes
- Maintain updated knowledge of policies, procedures, products and activities of assigned area
- Participate in on call activities and follow escalation process to provide 24/7 support on weekdays and weekend

**What You'll Bring**
- Ability to troubleshoot and resolve issues with PC’s, Powerful Workstations, Laptop hardware and software onsite and remote
- Knowledge of Windows and OS X environment and computer hardware and software at an intermediate or advanced level
- Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem
- Must have experience working with ticket-based systems for registering incidents and requests
- Knowledge of IP networks, DNS, DHCP and experience with troubleshooting all aspects of wired and wireless configurations
- Experience with MS SCCM/Jamf or equivalent computer imaging
- Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services
- Experience in Backups, Active Directory, O365, and Windows server environment
- General knowledge of AV system support including, operation, installation, and configuration of projectors, amplifiers, AV matrix routers, control systems and touch panels
- Excellent oral and written communication skills and able to communicate, read, and write effectively in English and other local language
- Excellent customer service skills, strong attention to details with excellent follow up
- General understanding of server computing, networking, phone setup

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.