Customer Service

4 days ago

North Parramatta, Australia Fulfilment Australia Full time

**Key Responsibilities**
- **Potential Sales Calls**: Handle inbound and outbound sales calls, providing information about our services to prospective clients and converting leads into customers.
- **Customer Relationship Management**: Build and maintain strong relationships with clients, addressing their needs and ensuring high levels of customer satisfaction.
- **Account Management**: Oversee client accounts, monitor performance metrics, and identify opportunities for improvement and growth.
- **Fulfilment Process Understanding**: Understand and manage the entire fulfilment process, including inbound receiving, storage, picking, packing, and outbound shipping.
- **Team Collaboration**: Work closely with internal teams to ensure seamless operations and client satisfaction.
- **Communication**: Serve as a liaison between clients and internal teams to facilitate effective communication and timely issue resolution.
- **Problem-Solving**: Proactively identify and resolve client concerns, providing solutions that enhance the customer experience.

**Qualifications and Skills**
- **Education**: A diploma or degree in Business, Logistics, Supply Chain Management, or a related field is preferred.
- **Experience**: Minimum of 2 years’ experience in customer service, sales, or account management, ideally within the logistics or e-commerce sector.
- **Skills**:

- Exceptional people skills with the ability to build rapport quickly.
- Strong understanding of fulfilment processes and logistics operations.
- Excellent verbal and written communication skills.
- Proficient in customer relationship management (CRM) software.
- Highly organised with strong multitasking abilities.
- **Team Player**: Ability to work collaboratively within a team environment.
- Ambitious with leadership potential.

**Benefits**
- Competitive salary package.
- Opportunities for professional development and career advancement, including the potential to be part of our exclusive leadership team in the future.
- Company-paid work trips.
- A supportive and friendly work environment.
- Exposure to leading warehouse automation technologies.
- Be part of a growing company with plans to go global.

**How to Apply**

Pay: $56,292.92 - $69,185.75 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Day shift

Supplementary Pay:

- Commission
- Performance bonus

**Education**:

- High School (Year 12) (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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