Ward Clerk

Flexibility to work 30 hrs per week over 5 days
- Friendly and Supportive teams
- Varied hours with a requirement to work early morning shifts

An exciting opportunity exists for a part time Customer Liaison Officer to work in our Day Surgery Unit. The successful applicant will assist in facilitating a welcoming environment for our patients, staff and visitors and support our existing team in this area.

You will have a commitment to high quality output and a positive attitude in your work environment.

**Norwest Private Hospital: A Commitment to Patient-Centred Care**

At Norwest Private Hospital, we prioritize the needs and well-being of our patients above all else. Our dedicated team comprises highly skilled surgeons, specialist doctors, compassionate nurses, allied health professionals, and efficient support and administration staff. Together, we strive to deliver an exceptional healthcare experience that encompasses every aspect of patient care.

Equipped with cutting-edge technology and advanced robotics, Norwest Private Hospital offers a comprehensive range of surgical, medical, and obstetric services. While we are particularly renowned for our expertise in orthopaedics, neurosurgery, cardiac surgery, and cardiology, we also take pride in being a preferred choice for expecting mothers and growing families, ensuring tailored care throughout their journey.

Nestled in the rapidly evolving North West corridor of Sydney, Norwest Private Hospital is proudly operated by Healthscope, a prominent provider of private healthcare in Australia. With 277 beds, our facility is designed to accommodate high acuity needs, complemented by a fully equipped Emergency Department situated in Bella Vista.

We invite you to experience the dedication and excellence that define patient care at Norwest Private Hospital, where innovation meets compassion in a supportive environment for all.

**In this role, you will be involved in, but not restricted to**:

- Greeting patients and other customers.
- Liaising with nursing staff to provide accurate information to relatives regarding timeframes for care and collection times of ‘Day Only’ patients.
- Preparation of Day Surgery patient files and coordination with ward clerks to obtain ward patient files.
- Filing and/or distribution of pre admission x-ray and pathology results.
- Support to main reception by admitting and/or discharging of patients on WebPAS during peak periods.
- Providing clerical support to the Day Surgery Nurse Unit Manager and nursing staff.
- Liaise with allied health, porters and other hospital departments when required to facilitate patient treatments or transfers.

Training and development will be available to the successful applicant.

**Our Department**

Our complex has 19 theatres (including Endoscopy), 32 first stage recovery bays as well as an additional 32 second stage chairs & 16 pre-operative beds in the day surgery unit.

Our specialties include General (including laparoscopic), Colorectal, Bariatric, Orthopaedic, Cardiothoracic, ENT, Plastics, Paediatric, Oral & Dental, Gynaecology & Obstetrics, Ophthalmic, Gastroenterology, Neurosurgery, Urology, Angiography and Vascular surgery.

**Essential Criteria**:

- Excellent interpersonal and customer service skills
- Good oral and written communication skills
- Excellent organisational skills and the ability to prioritise well effectively
- Intermediate computer skills including Microsoft Office (Word, Excel, WebPAS Medical System)
- Previous front line customer service experience

**Why Healthscope?**

We care about your career at Healthscope.

No matter where you go within our community of care, you'll be supported by great team leaders, be part of strong, innovative teams who always strive for better and have the opportunity to flourish and grow. Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. We work together to create positive, memorable experiences, alongside our quality care, in every moment of every day. We are the only national private hospital operator and healthcare provider in Australia. But why does that matter? Our team is made up of over 19,000 highly experienced people working across a range of roles and specialisations. Supported by some of the best doctors in nationally, we come together to strive for better, sharing learnings, supporting each other, celebrating successes and facing challenges together.

Joining us opens the door to endless opportunities. We encourage the pursuit of continuous professional development, specialisation and education, and support our people to grow and flourish.
- Come and be the difference in our patient's lives_.

**Applications close**: 15 August 2025