Software Trainer

**Overview**

As a **Software Trainer / Consultant** at Point of Rental Software, you will play a key role in ensuring our customers are confident, capable, and successful in using our products. Reporting to the CEX Director, this position is central to our Australasian operations and is ideal for a proactive professional who loves helping people, solving problems, and building strong relationships.

This role combines **technical expertise**, **business understanding**, and **exceptional communication skills** to deliver high-quality software implementations and training for both new and existing customers. You will provide training both **onsite and remotely**, guiding customers through best practices and helping them maximise value from our software solutions.

** Key Responsibilities**:

- Manage new customer **implementations**, ensuring smooth onboarding and successful go-live outcomes.
- Conduct **training sessions** (onsite and remote) for new and existing customers across all product areas, with a focus on effective system use and business alignment.
- Evaluate customer knowledge levels and identify training needs to ensure skill gaps are addressed.
- Prepare and develop **instructional materials**, including training manuals, online tutorials, guides, and visual aids.
- Facilitate **workshops, demonstrations, and process reviews** to help customers improve operational efficiency using Point of Rental software.
- Continuously **assess and refine training programs** to maintain high-quality standards and effectiveness.
- Support the internal **Support and Implementation teams** through knowledge sharing and competency development.
- Stay up to date with **new product releases**, hire industry trends, and evolving customer needs.
- Create and maintain **end-user documentation** such as release notes, upgrade guides, training videos, and user manuals.
- Maintain strong relationships with customers post-implementation to ensure ongoing satisfaction and engagement.

** Qualifications & Experience (preferred)**:

- Proven experience as a **software trainer**, **consultant**, or in a similar customer-facing technology role.
- Experience in or strong understanding of the **hire or rental industry**.
- Background in **software implementation**, **support**, or **account management**.
- Basic **project management** experience — planning, scheduling, and coordinating customer projects.
- Strong **financial and business acumen** with the ability to relate system functionality to real-world business outcomes.
- Tertiary qualification in **business, commerce, marketing, IT**, or a related field (postgraduate preferred).

** Traits & Behaviours (preferred)**:

- Proactive, enthusiastic, and fun to work with.
- Excellent **organisation and stakeholder management** skills.
- Outstanding **written and verbal communication** abilities.
- Curious, adaptable, and committed to continuous learning and self-improvement.
- Strong **time management** and ability to handle multiple competing priorities.
- Confident facilitator with a genuine passion for helping others succeed.
- Professional, well-presented, and people-focused.

** Success in this Role**:
At Point of Rental, our **EPIC values** form the foundation of our success. Living these values every day is key to achieving excellence in your role:
**E**mpowering - Help customers and colleagues succeed through knowledge and collaboration.
**P**rincipled - Act with integrity and professionalism in all interactions.
**I**nnovative - Seek out creative ways to improve customer outcomes
**C**aring - Build genuine relationships and put people first.

** Successful Outcomes include**:

- High customer satisfaction and evaluation scores.
- Positive informal feedback and low retraining requirements.
- Low customer support demand in the first 3 months post-implementation.
- All new customers implemented to “live” by the proposed go-live date.
- Timely creation and communication of release notes and training materials.

** Job Type**:_Full Time, Salary._

_ POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources._