Front Office Manager

1 week ago

Cape Schanck, Australia RACV Full time

**Cape Schanck | RACV Cape Schanck**:

- **12 month Maternity Leave - Start Date Nov 2024**:

- **Permanent Full-time**:

- **Competitive Salary + 11.5% Super | Discounts on RACV products & resorts**

**Great Things Start Here**

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Cape Schanck Resort, in the Mornington Peninsula with nearby walks, wineries, and unspoilt beaches, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

**About the Opportunity**

The Front Office Manager is responsible and accountable for supporting Management in effectively managing the operations of the Front Office department. The role is focused on ensuring that the dayto-day activities and strategic planning associated with the following areas; Front Office/Reception, Reservations and Night Audit are delivered to a consistently high standard and that the appropriate level of service to members, guests and visitors is maintained.

**This could be just the right role for you?**
- Provide leadership to the Front Office team and manage resources in the most efficient and effective manner to meet daily maintenance plans, business objectives and customer requirements.
- Ensure the smooth daily operation within the Front Office team by assisting in managing all financial, human and other resources to meet agreed objectives.
- Develop operational plans for the Front Office department and staff in conjunction with Management, taking into consideration member, guest and visitor needs. Manage department expenditure within or
-.the approved budget.

**What you'll need to be successful**
- Previous experience at a management level within a Front Office function.
- Substantial knowledge of Front Office operations within 5-star venues
- Excellent grasp of marketing principles and selling techniques with a flair for conceptualising promotional opportunities
- Extensive experience in staff management practices including recruiting, rewarding, appraising, counseling and staff development.
- Knowledge of budget and accounting procedures including planning, forecasting & controlling is desirable
- Strong leadership and operational management skills.
- Strong communication and negotiation skills

**We are Offering**
- Discounts on RACV products & resorts
- Uniform + Free parking onsite
- Employee of the month recognition

**The RACV difference**

Be part of a team who cares. Back your ambition and find a new career with RACV.

**Application process**

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know_._

Submit your CV via the link.

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