Field - Installer Repairer - Cessnock

**Our GBS team**

Our Global Business Services (GBS) function brings together and radically simplifies customer service operations and internal support services. We enable innovation, both for our consolidated function as well as for other areas of Telstra.

Our focus is to deliver great experiences, to simplify and innovate, and drive Telstra’s profitability across a global operating footprint.

**Role Purpose**

As a **Field Installer - Repairer**, you will work without immediate supervision or direction, work in a fast-paced team that provides our customers with a great experience by activating and assuring telecommunications / technology products and services, in the home and or business.

Actively participate in a diverse team environment to deliver the optimum customer and commercial outcomes aligned to the corporate strategy.

**Locations: Cessnock**

**Key Responsibilities**
- Deliver seamless service rectification and product installations, to the full satisfaction of Telstra’s customers.
- Compliance to the prescribed quality standards, practices and procedures.
- Contribute to personal and public image, by compliance with all relevant policies, practices and regulations in an effective and responsible manner.
- Establish peer relationships.
- Identify process improvement and automation opportunities to improve production and reduce wasted or ineffective truck rolls.
- Maintain adequate operational tools, materials, equipment and products to maximise efficiency.
- Adhere to Health, Safety and Wellbeing standards, our Code of Conduct, our Telstra Values and Corporate policies.
- Ensure complete, accurate and timely entry of timesheets, job transaction records and site survey requirements. Ensure correct booking codes are used to capture any on or off region bookings.
- Connect or replace customer equipment where required, return faulty equipment in a timely manner.
- Ensure Fee for Service processes are adhered to maximise the external revenue stream.
- Undertake recalls.
- Possess skills regarding the utilisation of test equipment, tools and instruments, aligned to the products and services listed below.
- Complete assurance & activation of products, services & CPE, including
- Exchange MDF, Customer MDF and Pillar Jumpering
- PSTN
- ISDN
- Pair Gain Systems
- ADSL (Simplex & Complex)
- nbn Consumer (Simplex & Complex)
- nbn Business
- OMMA
- Platinum
- BDSL
- ULL Interference Investigations
- Inspections (Poles and Network Sites)
- Power Remediation (Restore power to Network Sites)
- Power Routines (Proactive maintenance of power infrastructure in Network sites)

**About you**

To be successful in the role, you'll bring skills and experience in:

- An employee will be required to possess and maintain the relevant and applicable licences/qualifications to perform this role, as deemed mandatory by regulatory and legal authorities and must also possess and maintain a current driver’s licence.
- Demonstrate experience and competency across all listed skills and accountabilities is essential.
- Evidence of the ability to build and maintain strong stakeholder relationships.
- Proven competency in operating all test equipment required to perform the skillset listed. Ability to analyse and report results for voice, data and network technologies.
- Certificate IV in Telecommunications + relevant open cabling licence endorsed with Aerial (A), Underground (U).
- Traffic management qualifications.
- An industry white card is also required.

Thrive, your way

Your work will expose you to innovative thinking, technologies, and global best practice. As we grow, you'll grow, and this will extend onto building your own valuable talents and skills here with us.

**COVID 19 Statement**

To attend a Telstra premises in certain states / territories, employees will be required to be vaccinated against Covid-19. This is to ensure the safety and wellbeing of our people and customers. Please speak to us if you have any questions about this based on your individual circumstances.

**Interested?**
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We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.
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