Product Owner

REQ-10096418
- 20/05/2025
- Customer Journey
- Sydney, Australië- ING Bank
- We value your unique voice and perspective, which is why we're counting on you to help us become even better. Join our team and build an eceptional eperience for yourself while making a difference in our customers' lives. You'll have the opportunity to shape the way they bank and empower them to stay ahead in both life and business.

We're looking for passionate individuals to join the ING Australia team as we epand our Business Banking department. We are seeking for an eperienced **Traditional Product Owners** to elevate the banking eperience for our Business Banking customers.

**Key skills required for these positions include** a solid background as a Product Owner and Business Analyst, the ability to craft user stories, eperience as a scrum master, proficiency in managing both onshore and offshore teams, and effectively bridging the gap between tech and business in an agile setting.

Joining the Delivery Tribe within the Business Bank offers a distinctive chance to influence the future of banking. In this role, you will lead strategic technology initiatives aimed at digitalising and automating the Daily Banking eperience for our business clientele. This pivotal role demands a focus on streamlining processes, meticulous attention to detail, and the capability to digitize operations for a seamless customer journey while upholding Risk, Regulatory, and overarching ING objectives.

Being a part of our team means contributing to innovation and customer-focused solutions within the business banking sector. Join us to drive the evolution of customer eperience in banking.

**What you’ll do**

Lead the development and implementation of Daily Banking digitisation initiatives - working closely with Contact Centre, Operations, Marketing, Sales, Digital, Customer Interactions, Tech & the Daily Banking tribe to develop product journeys that drive efficiency in process and improved C
. Analyse moments of truth and monitor customer feedback to identify opportunities to improve the customer e
- perience - including product, process and service improvements.
- Lead agile delivery of initiatives and ensure continuous improvement in our systems and processes.

**What we’re looking for**

5+ years of e
- perience in product management, digitisation, or digital channels working in **Business Banking domains will be preferred.** E
- perience in marketing, deposit product management, or process improvement.
- Proven track record of leading or influencing product, channel, and customer journey improvements. E
- tensive analytical mindset; ability to use data for decision-making. E
- cellent communication and stakeholder management skills. Ability to manage comple
- issues, incidents, and remediation initiatives.
- Proficiency in Microsoft Office, Visio, and ARIS (or similar tools).
- Customer-centric, ensuring solutions meet customer needs.
- Fast learner with a results-driven approach.
- Confident decision-maker who can challenge ideas and suggest solutions. Self-motivated, able to work independently while handling comple
- tasks.

**What’s in it for you**?
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on an approved sustainability activity

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

**Need more?**

**Applications close in 4th June 2025**

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ING Recruitment team
- Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan