Duty Manager

2 weeks ago

The Entrance, Australia Mingara Leisure Group Full time

A newly transformed The Greens, The Entrance will be reopening soon and will be like you’ve never seen it before

We are looking to build a team of people who have a passion for great leadership and great customer service. This role is diverse and oversees operations across the entire club including Gaming, Cash Management, Concierge, and the bowling greens.

**A great opportunity**

In this role you will have the keys to the castle and your day is varied, including:

- Problem solving and implementing solutions to ensure a positive customer experience
- Providing leadership, direction and support including coaching & performance management
- Building and fostering highly effective working relationships across multiple venues
- Monitoring and responding to service levels and assisting where appropriate
- Implementing and championing change as part of a progressive and evolving organisation
- Conflict management and managing complex operational issues
- Providing a safe environment for our team and community

**About You**

You consider yourself a people person, with a knack for building relationships, investing in your team and making people feel welcome. You also have:

- At least 12 months experience managing a team of people with varying levels of experience
- Confidence to work independently and think on your feet to resolve issues and manage tricky situations
- Exceptional experience in communicating with both customers and team members and be able to demonstrate the ability to have the ‘difficult conversation’
- Demonstrated leadership skills in coaching and motivating a team of employees
- General knowledge & experience of Club operations and guiding legislation
- A high standard of presentation and exceptional communication skills, including report writing and other formal documentation
- A high degree of discretion, integrity and confidentiality
- Flexibility and availability across the operating hours of the Club
- Current RSA and RCG certificates

**Our Benefits**

Our team are our greatest asset, with countless great people within these walls, think of the friendships and connections ahead Additional benefits include:

- Strong connection to our local community and the chance to make a significant contribution every day
- Above award wages with late penalties every day of the week
- Free gym membership to keep you healthy
- Free espresso coffee and soft drink for all team members
- Career and development opportunities in hospitality (including up to $1,500 in scholarship funds per person)
- Secure employment with a multi-venue business operating for over 50 years
- 3 days off per week for two weeks of the month
- Generous discounts on food, coffee and events at our 5 clubs across NSW

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