Internal Sales Support

3 days ago

Somerton, Australia Fleetwood Australia Full time

ASX listed company
- Iconic brand within the caravaning and RV sector
- Wonderful team with great opportunities for professional development
- Amazing career development opportunities - Somerton location

Fleetwood Australia exists to create innovative spaces for people to thrive. We aim to be the leader in reimagining sustainable spaces and have a clear strategy to Build, Transform and Grow our organisation. We’re ASX listed and an industry leader.

We design, manufacture, and install modular buildings for education, affordable housing, mining, custodial and commercial sectors across all mainland Australian states. Our recreational vehicle work includes servicing as well as manufacture and distribute leading products. We work as One Fleetwood across our group of companies, including Building Solutions, Community Solutions and RV Solutions.

**About the role**:
This position focuses on driving internal sales revenue, supporting the external sales team, and ensuring customer satisfaction through timely order fulfillment. Responsibilities include handling quotations, generating leads, resolving inquiries, and problem-solving to meet business and customer needs.

**The key responsibilities of the role are**:

- Provide exceptional customer service through phone sales to both existing and new clients.
- Engage with customers both in-person and over the phone within a warehouse environment.
- Manage customer accounts and drive sales to meet budget targets, leveraging promotions.
- Take ownership of critical sales tasks, including new product launches, follow-ups, and process adherence.
- Generate sales leads by proactively following up on outbound marketing campaigns and new product promotions.
- Ensure timely creation, verification, and dispatch of orders in full.
- Record and escalate customer complaints regarding product/service to the Vic State Manager as per company procedures.
- Assist in maintaining inventory levels to meet customer demands and market trends.
- Support warranty or product complaint processes and provide relevant feedback to management.

**To be successful in this role you will demonstrate**:

- Proficient in MS Excel, Word, Outlook, and Unleashed for effective task execution and reporting.
- Strong ability to identify and implement systems and process improvements.
- Demonstrated leadership skills with the ability to guide and motivate teams.
- Exceptional verbal and written communication skills.
- Excellent customer service skills, ensuring a positive experience for clients and stakeholders.
- Adept at managing multiple priorities and maintaining attention to detail.

**Why work for Fleetwood?**
- Be part of an exciting transformative time in our business, on a trajectory of growth.
- Join our values-led culture, where Collaboration, Integrity, Accountability, Zero Harm and Growth through Innovation are at the heart of how we work and lead.
- Access opportunities for professional and career development across our group of companies, in an ASX listed company and industry leader.
- Fantastic salary package.

**_All successful applicants may be required to complete a functional medical including drug & alcohol assessment._**

**How To Apply**:
**Please submit your CV and cover letter by clicking on the 'Apply' button below.**

**Fleetwood Australia acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters, and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders, past and present.

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