Victims Support Worker

Posted: 11/02/2025

Closing Date: 11/03/2025

Salary: $87,368.00 - $87,368.00

Job Type: Contract - Full Time

Location: Warragul

Job Category: Community Services and Development

Windermere is one of the largest and fastest growing independent community services in Melbourne’s South-East and Gippsland Region. Since our foundation in 1992, we have been working to create a strong, more connected and supported community. We get in early to find the right solutions for the many and varied complex issues faced by children, families and individuals.

Join us at Windermere. Where we make the effort to understand every individual employee, what matters to them and recognise the value that each person contributes. Empowering them to grow and work in ways that bring out their whole and best self.

**We celebrate our diverse range of perspectives, people and ideas and there has never been a better time to join**

**The Team**
Our dedicated Victims Assistance Program assists individuals with their management of the impact of crime. Through the provision of consumer-focused case management services, we promote recovery and minimise secondary victimisation sometimes experienced in the criminal justice systems. We are experts in this space and on the verge of expansion - we currently support 3,000 consumers each year and this will grow as we expand into new regions.

**The Opportunity**
As the Victim Support Worker, you will respond to victims of violent crime, provide information and advice, assist them to navigate the justice system, and refer to specialist services as required.

You will also liaise with other victim services including Family Violence and Sexual Assault Services. Success will be achieved when victims feel empowered, receive a tailored service according to their goals and focused on their individual safety and recovery.

A Driver Licence is essential as you’ll provide both outreach and remote services to your consumers.

All expertise levels will be considered and rewarded accordingly, however experience with family violence is essential

**Staff Benefits Galore**
This is where we stand out from the crowd Windermere offers staff a wide range of unique benefits beyond the salary
- Work from home (exceptions apply) and in the office
- Gifted days off (between Christmas and New Year)
- Above Award Personal Leave and 17.5% annual leave loading
- Employee Referral Program of $500
- 9 Day Fortnight
- Flexible Leave Scheme (50/52)
- Opportunities for professional development
- Generous salary packaging up to $15,900 per year (+ additional $2,650 meals and entertainment)
- Staff discount program for everyday items

Many organisations talk about work-life balance and employee wellbeing, but at Windermere we deliver

**Desired Skills and Experience**:
**Key Selection Criteria**
- Tertiary qualifications in Social Work, Social Welfare or relevant equivalent.
- Minimum 3 years’ experience within the community sector, preferably in a trauma related field.
- Case management, intake and assessment experience.
- Risk identification and management capability, including confidence with the MARAM framework.
- Capability to engage in community engagement and education.
- Ability to provide tailored support to victims of crime from diverse backgrounds and communities.
- Excellent verbal and written communication skills
- Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible.
- Current Victorian Driver Licence.
- Willingness to undertake relevant pre-employment screening and checks.

**Personal attributes**
- Motivated, enthusiastic, and passionate about social justice.
- Self-discipline - Able to maintain a consistent and appropriate pattern of behaviour under pressure. Is able to recognize own limitations and works with others to ensure plans are achieved.
- Self-confidence - Trusting of own abilities, and seeks feedback as appropriate.
- Relationship Building - Establishes and maintains relationships at all levels. Builds and maintains strong partnerships with internal and external stakeholders.
- Teamwork - Demonstrates consideration, concern, and respect for others. Collaborative with strong interpersonal skills.

**There is one Full-time (38 hours per week) role on a fixed term basis until October 2025, with a hybrid model of working remotely, providing outreach in the Gippsland region as well as working from our Windermere offices.**

Windermere is committed to creating equitable environments for consumers and employees, this by building diverse and inclusive services and work environments, where all peoples from Aboriginal & Torres Strait Islander, CALD, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels.