Cloud Customer Success Manager

9 hours ago

Melbourne, Australia SS&C Full time

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

**Job Description**:
Customer Success Team Lead (SS&C Cloud)

SS&C Technologies is consolidating our dispersed infrastructure footprint onto the SS&C Cloud, where we can automate operational processes and simplify management. Some of our cloud customers need guidance on the cloud itself and the tooling we provide.

As a Customer Success Team Lead, you will be managing a regional team for our cloud onboarding and support organization. You will act as technical lead and mentor for your team members, while also engaging with our cloud customers and ensuring their needs are being met.

You will be partnering with software and operations engineers to support a modern private cloud that can handle the requirements for a global company.

**Responsibilities**:

- Develop strategic and technical plans that help customers achieve their business objectives
- Define and report on KPIs (e.g., SLAs, MTTA, MTTR, etc.)
- Form relationships with key stakeholders and development team to understand how the product roadmap could impact existing customers
- Actively listen to our customer needs and help them formulate solutions
- Establish a reputation for competence and cooperative spirit among all team members at SS&C

**Qualifications**:

- Experience serving as a technical leader and managing individual contributors
- Strong written and verbal communication skills
- Deep reservoirs of patience and empathy
- A solid grasp of CI/CD processes and the tools used to carry them out
- Hands-on experience with configuration management systems (e.g., Salt, Ansible, Helm, etc.)

Preferred Qualifications
- Experience with cloud infrastructure platforms (e.g., AWS, Azure, GCP, etc)
- 2+ years of experience in a technical leadership position
- 5+ years of experience developing software or administering Linux/Windows systems
- Experience with container technologies and orchestration (e.g., Docker, Kubernetes, etc.)
- Experience with devops practices and observability tools
- Understanding of basic networking concepts (e.g., load balancing, ACLs, DNS)

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

  • Customer Success Manager, Business Intelligence, Google Cloud

    4 days ago

    Melbourne, Australia Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 10 years of customer-facing experience, driving customer development programs. **Preferred qualifications**: - Master's degree in a management, technical, an engineering field, or equivalent practical experience. - 10 years of customer-facing work experience, including...

  • Customer Success Manager

    1 week ago

    Melbourne, Australia Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Account Manager

    6 days ago

    Melbourne, Australia Microsoft Full time

    It has never been a more exciting time to join Microsoft as a Customer Success Account Manager (CSAM). The CSAM is a primary customer relationship role in the Microsoft team supporting our customers on their journey to the Cloud. We are seeking an experienced and motivated person to be the next CSAM in our expanding Public sector team, where we empower our...

  • Microsoft Cloud Customer Success Manager

    2 days ago

    Melbourne, Australia Avanade Full time

    Come join us As Customer Success Manager, you have strategic insights of clients spending and strategic intent drives opportunity for additional services to implement recommendations made, plus opportunity to proactively include additional complementary partner. Strong connections with solutioning teams and sales pursuit leaders for each partner. Skills...

  • Cloud Partner Success Manager

    2 days ago

    Melbourne, Australia Acronis Full time

    As the Cloud Partner Success Manager, you will bring experience in Account Management and have a passion for Data Protection and Cyber Security. You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud. Your main goals as the Cloud PSM will be to drive...

  • Customer Success Account Management

    2 weeks ago

    Melbourne, Victoria, Australia Microsoft Full time $120,000 - $140,000 per year

    Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia RMS Full time $80,000 - $120,000 per year

    About RMS CloudAt RMS Cloud, our people create innovative solutions that empower the hospitality industry across the globe. As a rapidly growing SaaS company, we have developed a robust and fully integrated property management system with a comprehensive suite of native features, trusted by businesses in over 70 countries.Every team member at RMS Cloud plays...

  • Customer Success Account Management

    2 weeks ago

    Melbourne, Victoria, Australia Microsoft Full time $120,000 - $150,000 per year

    Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia Salesforce Full time $104,000 - $150,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Australia Annalect Full time

    **Why us?**: Annalect is a global data, technology, and analytics consultancy with offices across Australia and major global hubs. We create solutions across data, measurement, analytics, visualisation, and marketing technology to maximise the effectiveness of media and our client's media ROI. Annalect was created over 10 years ago with the sole purpose of...