Hospitality Supervisor

**Job no**: 497592
**Work type**: Full time
**Location**: Southern Suburbs, Perth CBD, Inner & Western Suburbs
**Categories**: Hospitality

**_Why Choose Amana Living?_**

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.

**_ Our Benefits:_**
- Competitive rates
- Salary packaging benefits up to $18,550
- School holidays childcare assistance
- Continued superannuation contribution for employees who are on paid on unpaid parental leave
- Health and wellbeing programs and more
- Ongoing training and development to keep your skills growing.
- Access to our Employee Assistance Program

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community. Join us in making a difference

**_ The Role:_**

The Hospitality Supervisor is responsible for coordinating, preparing, plating, and serving nutritious meals that meet residents’ individual dietary needs, ensuring smooth meal service across kitchen and dining areas. They role-model exceptional customer service and work closely with Kitchen Coordinators, Hospitality Assistants, Carers, and other staff to create an enjoyable dining experience for Amana Living residents. Key duties also include regular food ordering, stocktaking, maintaining signing sheets, and keeping kitchens, serveries, and dining rooms clean and well maintained.

This is a permanent **full time**role working **76 hours per fortnight**Monday to Friday **7am - 3pm**

**_ Key responsibilities:_**

** Staff Supervision and Training**
- Supervise and lead a team of employees
- Provide guidance and training to staff on customer service, operational procedures, and safety protocols
- Responsible for providing training/induction to new hospitality kitchen hands and care staff

**Customer Service**
- Ensure that guests are receiving excellent service throughout their visit.
- Handle guest complaints or concerns, resolving issues promptly and professionally.
- Monitor the quality of services being offered and make adjustments to improve the guest experience.

**Operational Management**
- Oversee daily operations, including monitoring cleanliness, and food and beverage service - breakfast, lunch, dinner, morning and afternoon tea, supper
- Adherence to dietary requirements (allergies, texture modified, etc.)
- Enforce health and safety standards, ensuring a clean and safe environment for both guests and staff.

**Inventory and Supplies Management**
- Monitor stock levels of supplies and materials, including linens, cleaning supplies, and food and beverage and order necessary items.
- Ensure proper storage and usage of supplies

**Financial and Budgeting Responsibilities**
- Assist in budgeting and cost control, ensuring that resources are used efficiently and the facility operates within budget.

**Compliance and Policies**
- Ensure adherence to legal and company policies, including health and safety, alcohol service, and employee conduct.
- Stay updated on industry standards, trends, and regulations to ensure compliance and quality service.
- Report all incidents and hazards promptly

**Problem Solving and Decision Making**
- Resolve operational or guest-related issues promptly and professionally.

**Quality Control**
- Ensure the cleanliness and maintenance of the facility, checking serveries, dining rooms for any issues.
- Monitor guest satisfaction and review feedback to implement improvements
- Responsible for maintaining compliance in Food Safety program
- Responsible for preparing sites for third party audits and council visits
- Responsible for submitting monthly worksheets to Service manager in a timely manner

**Event Coordination (If Applicable)**
- In some environments, you may help with the organisation and coordination of events such as birthdays and other celebrations
- Preparing food to a high standard and level of presentation
- Stock ordering, rotation, and stocktaking
- Maintain a clean kitchen, equipment, and utensils

**Personal Development**
- Attends and actively participates in compulsory training sessions and meetings as requi