Technical Product Manager

**Be Part of Our Next Chapter**

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - _Creating Connections. Empowering Partnerships. Always Evolving_. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Technical Product Manager will act as the bridge between business needs, customer requirements, and engineering execution. This role is responsible for defining the product vision, shaping the technical roadmap, and ensuring successful delivery of innovative solutions that drive measurable business outcomes. The Technical Product Manager will work closely with cross-functional teams—including engineering, design, and stakeholders—to translate complex technical capabilities into intuitive, scalable, and impactful products.

**Individual Accountabilities**:

- Partner with international customers and segment account teams to deeply understand business needs and align them with both segment priorities and corporate strategic objectives.
- Own and drive delivery of the International Markets Software Roadmap, including prioritization of initiatives and making informed capacity and resourcing decisions.
- Collect and analyze feedback from customers and segments on current software offerings, identifying gaps and opportunities that support segment sales pipelines and growth.
- Translate business needs and customer insights into clear, actionable technical and solution requirements for engineering teams.
- Work closely with engineering and product design teams to ensure delivery of valuable, scalable, and customer-focused solutions.
- Collaborate with Product Marketing to support successful go-to-market planning and execution of new software solutions.

**Qualifications and experience**:

- Computer Science background or similar experience
- Experience working on B2B products and directly engaging with customers
- 5+ years of experience in product management, technical program management, or software engineering.
- Experience with one or more programming languages (e.g., Java, Python, SQL, Go, or C++) is a plus

**About Coates**

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone.

**Join a Crew that Cares**

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opport