Customer Experience Expert

3 days ago

Brooklyn, Australia O'Brien Glass Industries Limited Full time

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.**_Do you love providing customers with the best positive experience? _**

**_Have a bubbly and outgoing personality? _**

**_Then this is the position for you _**

Our Customer Service Team is the first point of contact to our AutoGlass customers.

Our Brooklyn Bus and Truck (Heavy Vehicles)team are looking for an experience Customer Experience Expert with Administration experience to start ASAP and be able to hit the ground running
- **Pay**:$41.58 plus Super
- Monday - Friday 10.00am - 2.00pm
- (Must be flexible on days and hours as they could change depending on workload)
- Casual Position

**About the Role**:

- Face to Face customer service
- Greeting customers and visitors at reception with a positive, helpful attitude.
- Ensuring our customers have the best experience within the Branch
- Provide support to the manager and the running of daily operations
- Effectively keeping customers updated on delivery lead times
- Undertake repair inspections on vehicles
- Explore customer needs and educate on our full scope of services
- Scheduling repair bookings
- Source suitable resolutions to customer concerns and follow up customer queries

**About You**:

- Professional communication and presentation skills
- Excellent and clear verbal and written communication skills
- **MUST**have a current drivers licence
- Ability to resolve issues and create solutions for customers
- Support the Branch manager with administrative tasks
- Ability to work in fast paced workplace
- Excellent time management and prioritisation skills
- **Intermediate to Advanced Microsoft Office skills**

**Benefits**:

- Supportive and collaborative team environment
- Growth and development opportunities
- Competitive salary
- Reward and Recognition programsAt **O'Brien®**, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of **Belron**®**, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

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