Assistant Food

**Assistant Food & Beverage Manager - Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street**

Nestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination is coming to life - enter the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms. One of Melbourne’s most iconic CBD arcades is fast transforming, with the redevelopment of "Melbourne Walk" Arcade set to see IHGs first Australian dual-branded hotel project, opening in 2025.

Open the door into Hotel Indigo and guests can expect local character, modern design and warm, professional service with a vibrant and individual flavour, bringing the edgy laneway neighbourhood of Little Collins Street to life. Making the most of the retail haven, Holiday Inn will offer a modern, fresh and friendly stay for a wide variety of guests coming to enjoy the convenience and value they know and love from Holiday Inn, and all that Bourke Street Mall has to offer.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. The Assistant F&B Manager role will partner with the F&B Manager to ensure that the hotel’s restaurants, bars, room service, and banquet services are ready to meet guest expectations and run smoothly when the hotel opens.

**A little taste of your day-to-day**

Every day is different, but as part of the pre-opening team, you will play a key role in:

- Support to creating and implementing standard operating procedures (SOPs) for the food & beverage department, including service standards, food handling protocols, sanitation procedures, and customer service guidelines.
- Support the hiring and training of food & beverage team including supervisors, waitstaff and bar attendants.
- Working with the F&B manager to ensure equipment is properly installed and in working
- Collaborate closely with other departments, such as kitchen, events, and front office, to ensure seamless operations, communicating F&B needs and requirements effectively to other teams.
- Excellent Communication skills - guest will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem solving skills will turn issues into opportunities so every guests leaves with great memories
- Strategic thinking, the ability to explore new ways of working and have an open mind around how we can drive the Hotel forward.
- Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback.
- Leading & driving service in the outlets, be hands on with the team to maximize guest satisfaction each day.
- Ensure guest arrival experience, manage guest complaints to drive improvement in guest satisfaction.
- Ensuring that all food and beverage operations comply with relevant health, safety, and sanitation regulations, obtaining necessary permits and licenses and conducting regular inspections to maintain compliance.
- Coordinate regular stocktakes of food, beverages, equipment and/or linen. Regularly review and report inventory figures to senior management and order accordingly.

**What we need from you**
- At least 2 years of related experience, including management experience.
- Bachelor’s degree / higher education qualification in Hotel Management, culinary arts, or related field preferred.
- Valid Victorian RSA and Food Safety Certificate, as required by local law.
- A demonstrated capability of collaborating with multiple stakeholders and managing competing priorities.
- Full working rights in Australia without restrictions.

**What you can expect from us**

Not only will you benefit from a truly unique and career-defining opportunity as part of this exciting hotel opening, but you’ll receive a competitive salary that rewards all your hard work and a wide range of benefits designed to help you live your best work life - including, impressive room discounts and some of the best training in the business.

Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our ever-growing global family.

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