Service Delivery Coordinator

2 weeks ago

Windsor, Australia Johnson Controls Full time

**Job Details**

**ADT Security **has a reputation as
**one of Australia’s most trusted home and business security companies **with safety and security the cornerstone of the business. Its world-class technology and A1 Grade monitoring have been protecting Australians for decades.

ADT Security is part of Johnson Controls. We are a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all our stakeholders through a strategic focus on our buildings and energy growth platforms

**Responsibilities**:

- Support our valued customers’ enquiries by proving exceptional customer service while identifying customer needs and working to solve them promptly.
- Manage installations and service call enquiries
- Strive to ensure all SLA’s are met in accordance with our existing contracts and customer expectations
- Inventory management, parts ordering for service jobs
- Sub-Contractor Management including follow ups, invoicing and general work flow
- Updating Mastermind with all contractual and customer information
- Creating jobs for warranty and service claims
- Creating quotations and purchase orders for service jobs
- Accurate data entry for all customer invoicing and job updates
- Interpretation and rectification of invoice issues; process reversals and credits where required
- Manage subcontractor payment process including all related data entry relating to input of costs

**What we look for**:

- Experience in a high volume, KPI driven, fast paced customer service or administrative role or even an ex-security technician who may want to move to a more office-based role.
- Team members who can pick up the phone and strive to solve whatever comes their way
- Customer centric, empathetic, patient and understanding demeanor.
- Preferred experience using Mastermind and Pronto
- High level of experience in MS Office software including Outlook, Word, and Excel
- Ability to work effectively within a team and or independently
- Security License preferred

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