Service Delivery Coordinator

1 week ago

Windsor, Australia Johnson Controls Full time

**Job Details**

**ADT Security **has a reputation as **one of Australia’s most trusted home and business security companies **with safety and security the cornerstone of the business. Its world-class technology and A1 Grade monitoring have been protecting Australians for decades.

ADT Security is part of Johnson Controls. We are a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all our stakeholders through a strategic focus on our buildings and energy growth platforms

**Responsibilities**:

- Support our valued customers’ enquiries by proving exceptional customer service while identifying customer needs and working to solve them promptly.
- Manage installations and service call enquiries
- Strive to ensure all SLA’s are met in accordance with our existing contracts and customer expectations
- Inventory management, parts ordering for service jobs
- Sub-Contractor Management including follow ups, invoicing and general work flow
- Updating Mastermind with all contractual and customer information
- Creating jobs for warranty and service claims
- Creating quotations and purchase orders for service jobs
- Accurate data entry for all customer invoicing and job updates
- Interpretation and rectification of invoice issues; process reversals and credits where required
- Manage subcontractor payment process including all related data entry relating to input of costs

**What we look for**:

- Experience in a high volume, KPI driven, fast paced customer service or administrative role or even an ex-security technician who may want to move to a more office-based role.
- Team members who can pick up the phone and strive to solve whatever comes their way
- Customer centric, empathetic, patient and understanding demeanor.
- Preferred experience using Mastermind and Pronto
- High level of experience in MS Office software including Outlook, Word, and Excel
- Ability to work effectively within a team and or independently
- Security License preferred

  • Coordinator Secretariat Services

    2 weeks ago

    Windsor, Australia Hawkesbury City Council Full time

    **Closing date**: 25/09/2024 11:59 PM AUS Eastern Standard Time**Location**: Windsor**Department**: Governance and Risk**Employment type**: Full-Time- Be passionate. Be progressive. Hawkesbury City Council._ - ** Temporary Full Time until 09/01/2026 (maternity leave cover)**: - ** Salary Range from $86k per annum**: - ** 9 Day Fortnight**: - ** On-Site...

  • Service Delivery Co Ordinator

    2 weeks ago

    Windsor, Australia Johnson Controls Full time

    **The Company** **ADT Security **has a reputation as **one of Australia’s most trusted home and business security companies **with safety and security the cornerstone of the business. Its world-class technology and A1 Grade monitoring have been protecting Australians for decades. **Overall responsibilities for the Service Delivery Team.** - Monitor and...

  • Service Coordinator

    7 days ago

    South Windsor, Australia Zerimar Pty Ltd Full time

    Develop your career at Zerimar, whether you are starting out or an experienced professional. We provide the chance to gain invaluable experience over a wide range of exciting fit-out, refurbishment, and facilities maintenance services. Our office is based in Windsor, with current clients around Australia. **Requirements**: - Proven experience in a similar...

  • Service Coordinator

    6 days ago

    South Windsor, Australia Zerimar Pty Ltd Full time

    Develop your career at Zerimar, whether you are starting out or an experienced professional. We provide the chance to gain invaluable experience over a wide range of exciting fit-out, refurbishment, and facilities maintenance services. Our office is based in Windsor, with current clients around Australia. **Requirements**: - Proven experience in a similar...

  • Production & Sustainability Coordinator

    4 days ago

    Windsor, Australia NBCUniversal Full time

    Company Description Universal International Studios (UIS), a division of NBCUniversal, produces and delivers award-winning television to millions across the globe. Based in London, UIS comprises a number of production companies globally, including Carnival Films, Monkey Kingdom and Australian based Matchbox Pictures. **Matchbox Pictures **is a prolific,...

  • Client Care Coordinator

    2 weeks ago

    Windsor, Australia Invocare Full time

    **Client Care Coordinator** - Use your compassionate nature to work with an empathetic team - Work for a market leader with great benefits and a strong workplace culture Join a team in a unique environment using your customer service and administration skills in pet aftercare, where you will excel providing and delivering empathetic support to our clients...

  • Client Care Coordinator

    7 days ago

    Windsor, Australia Invocare Full time

    **Client Care Coordinator** - Use your compassionate nature to work with an empathetic team - Work for a market leader with great benefits and a strong workplace culture Join a team in unique environment using your customer service and administration skills in pet aftercare, where you will excel providing and delivering empathetic support to our clients to...

  • Home Delivery Driver

    7 days ago

    Windsor, Australia PPP Kiosk PL Full time

    **We're Hiring Delivery Drivers! Join Our Team at Pizza Pasta Please!** Are you looking for a flexible job with great perks? Pizza Pasta Please is launching our own delivery service, and we need reliable and energetic drivers to help us bring delicious food to our customers! - What We Offer:_ - Competitive pay + tips - Flexible shifts - work nights and...

  • Client Care Coordinator

    2 weeks ago

    Windsor, Australia Invocare Full time

    InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing. **_Forming part of the wider InvoCare Brand, Patch & Purr, in South Windsor (NSW) _**_i _**_s a leading provider of pet cremation services in, Australia....

  • Client Care Coordinator

    4 days ago

    Windsor, Australia Invocare Full time

    **Client Care Coordinator** - Use your compassionate nature to work with an empathetic teamWork for a market leader with great benefits and a strong workplace culture Join a team in unique environment using your customer service and administration skills in pet aftercare, where you will excel providing and delivering empathetic support to our clients to...