Registry Specialist

**Registry Specialist**

**Clerk Grade**:7/8

**Salary Range**: $110,266 - $122,058 + superannuation

**Employment Type**:Full-time, Ongoing

**Location**:Sydney (Darlinghurst - hybird working arrangement)

**About the Role**:
The NSW Personal Injury Commission (Commission) is looking for a **Registry Specialist** to join the team in the Registry & Disputes Directorate.

**About Us**

The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers and employers.

The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service.

Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission. We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this.

The Commission exercises functions in two divisions - the Motor Accidents Division and the Workers Compensation Division. You can read more about the PIC here.

As noted above, although the Commission is an independent Tribunal, the staff who work in the Tribunal are employed by Department of Customer Service. Understand more about DCS - here.

**The responsibilities include**:

- Provide technical advice and act as the point of escalation on complex registry matters to provide clarity and guidance relating to legislative requirements and to meet standards in service delivery
- Conduct early file reviews to determine additional information requirements to ensure provision of comprehensive files to case owners upon registration
- Contribute to the provision of support, coaching and guidance to a team of Registry Support Officers in their day-to-day work, encouraging collaboration, open communication and sharing of information between the teams across the business unit to contribute to build capability and ensure the effective delivery of services
- Manage escalated sensitive or complex customer enquiries to facilitate the provision of accurate and timely advice and effective resolution of issues
- Share knowledge and contribute to the development of an effective knowledge base and other initiatives to improve capability within the team and support a culture of collaboration
- Identify potential risks, emerging issues and trends to provide timely advice and recommend policy and process improvements to mitigate risks and optimise service delivery
- Lead and deliver identified projects or tasks to enhance or improve service delivery and experience for stakeholders.

**To be successful in this role you will demonstrate**:

- Excellent written and verbal communication skills, with the ability to engage with internal and external stakeholders.
- Excellent organisational skills and strong problem-solving skills.
- Experience in providing technical advice and guidance relating to legislative requirements in a dispute resolution service environment or similar environment.
- Experience in supporting and coaching team members in their day-to-day functions.
- A one-page cover letter outlining your experience and interest in the role
- Current resume of no more than four pages which clearly details your skills and experience as relevant to this role

Salary Grade 7/8, with the base salary for this role starting at $110266 base plus superannuation

Click Here to access the Role Description.

**Closing Date: Monday 28 April 2025 at 9:59am**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

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Information on adjustments available for the recruitment process