Head Cellar Attendant

We are seeking a natural and self-motivated leader who is ready to take on the next challenge in their hospitality career as a Head Cellar Attendant. Reporting to the Food and Beverage Manager, the key focus of this role is to supervise all facets of the cellar area and to coordinate efficient and effective day to day running of cellar staff to meet customer satisfaction levels.
In order to be successful in this role you must have exceptional communication skills as well as high level of customer service and coordination skills. Being able to pay close attention to detail is necessary in this position. Previous experience directing and/or supervising is an advantage.
This role would suit someone who would ideally like to expand their leadership qualities and skills.

**Your responsibilities include**:

- Supervise and lead cellar staff to ensure beverage outlets are ready for trade in accordance with standards
- Leading and maintaining the highest levels of customer service
- Leading and motivating staff
- Monitoring performance, directing and/or supervising staff
- Cellar duties
- Creating a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction
- Handle all escalated customer queries and complaints with diplomacy and reports all issues together with regular and informative feedback to Assistant Beverage Manager
- Ensure compliance with Federal, State & Local laws and regulations
- Work Health & Safety responsibilities
- Promote and monitor a high standard of cleanliness and maintenance for goods

**Essential Criteria**:

- High interest in the hospitality sector
- Strong coordination skills
- Previous experience in a Cellar role
- Excellent communication both verbal and written
- High level of interpersonal and problem solving skills
- Multi-tasking abilities reflecting efficient organisational skills
- A sales focus with attention to detail
- Basic PC skills
- RSA, RCG competency cards are essential
- Must be able to work days, nights and weekends
- Immaculate personal presentation and grooming

If you feel you are ready to take on a new challenge, are passionate about the hospitality industry and you meet the above requirements, we would love to hear from you