Internal Communication Specialist

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

**The Role**

As our **Internal Communications Specialist**, you’ll be responsible for developing and delivering effective communication strategies that keep Queensland Country Bank employees connected, aligned, and motivated. You’ll work closely with leadership, Human Resources, and various teams to ensure clear messaging, drive engagement, and support company initiatives.

This is a full-time position with a standard 38-hour work week, and you have the flexibility to choose between our Townsville Head Office or Brisbane Administration Office as your work location.

**Content & Engagement**
- Plan and manage communication initiatives, keeping a structured calendar to stay on track.
- Write and edit engaging content—newsletters, intranet articles, leadership updates, and multimedia pieces that bring stories to life.
- Work closely with stakeholders to develop communications and make sure messaging is clear, consistent, and meaningful.
- Turn communication and change strategies into creative content like videos, infographics, and presentations.
- Run internal social media channels to spark interaction, collaboration, and knowledge sharing.
- Support the Head of Employee Engagement with communication, change communication initiatives, and strategic messaging.
- Track communication impact through analytics, feedback, and surveys—using insights to make things even better.

**Intranet Administration**
- Keep the intranet running smoothly—manage content, update access, troubleshoot issues, and make sure it stays fresh, relevant, and useful.
- Monitor engagement, gather feedback, and roll out improvements to enhance the experience.
- Help content owners keep their pages up to date and looking great.
- Use insights from surveys, analytics, and feedback to fine-tune communication strategies.

**About You**
- Proven experience and enthusiasm for content creation and internal communications.
- Exceptional writing, editing, and storytelling skills with highly developed oral, and interpersonal communication skills.
- Ability to develop engaging content and innovative communication solutions.
- Excellent relationship-building skills for effective stakeholder engagement.
- Strong organisational skills with attention to detail and the ability to manage multiple priorities effectively.
- Proficient with intranet sites, SharePoint, Microsoft products, video platforms, and newsletters to communicate effectively with internal audiences.
- Strong ability to tailor messaging to different audiences.

**About Us**

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

Queensland Country are now certified as a Great Place to Work and with over 50 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members.

**Our Benefits**
- Work life balance and flexible working options
- Birthday Leave
- Community Volunteer Leave
- Access to an Employee Assistance Program (EAP)
- Access to our Wellness Program
- Discounts on your Banking and Health Insurance products
- Cultural lunches and social clubs
- Excellent training and development opportunities

**How to Apply**

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. If you do have any questions or require other information please contact Emily Sowter on 07 4758 8214.

If you are successful for a role with Queensland Country Bank, you will be required to undergo a pre-employment criminal history check and pre-employment credit history check.

*Queensland Country Bank limited ABN 77 087 651 027 AFSL/Australian Credit Licence 244 533.*
- To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. If you are successful for a role with Queensland Country Bank, you will be required to undergo a pre-employment criminal history check and pre-employment credit history check.

**Other details**:

- Job family Salaried
- Pay type Salary