Applications Support Analyst, Corporate Services

Great opportunity to take ownership of a practice management system
- Friendly and supportive work environment
- Hybrid working from home/office environment
- Ongoing | Full-time
- VPS 4 $95,102 - $107,905 per annum plus superannuation

**About the VGSO**

The Victorian Government Solicitor's Office (VGSO) serve the rule of law exclusively for the State.

Our place within government ensures we are at the centre of legal change, reform and problem-solving. We operate as a service-driven legal professional practice and strive for excellence in this competitive environment. In all aspects of our operations, we aim to role model and live by our values: Responsiveness, Integrity, Insight, Collaboration and Excellence.

**About the branch**

The Corporate Services branch plays a crucial role in enabling VGSO's overall success by providing essential support and strategic guidance to enhance operational efficiency and effectiveness. Balancing an appreciation of the complexities and nuances of the public sector, along with the requirements of operating in a competitive legal services environment, the branch delivers proactive, effective and efficient services to VGSO's internal and external clients.

Through its work, the Corporate Services branch fosters a cohesive and supportive environment that encourages innovation, continuous improvement, and a client-centric approach.

Functionally, the following business areas are included within the Corporate Services branch:

- Office of the Chief Operating Officer (Strategy and Governance)
- Financial Planning and Analysis
- Technology and Knowledge Management
- Client Insights and Communications

**About the role**

The VGSO is seeking a proactive, responsive and tech savvy Applications Support Analyst who will be responsible for the technical administration of VGSO's practice management systems (Elite and Cosine). Reporting to the Senior Manager, Data Analytics, this role requires an individual with strong communication skills.

**Key responsibilities**
- Experience in database management and data transformation, primarily using Microsoft SQL Server (SSMS, TSQL) and software development (Python, VB.NET, C#, PowerShell)
- Support project implementation activities including, user acceptance testing, issue resolution, communication, training, and awareness
- Monitor and maintain all installed systems and infrastructure, including virtual and physical server environments
- Develop, test, evaluate, and install improvements and new software, ensuring systems are in peak performance
- Perform regular monitoring to proactively identify potential issues and threats and maintaining the integrity of all system environments including test, training and production environments
- Provide authoritative advice to internal stakeholders and prepare and present detailed reports, as directed
- Engage with internal and external stakeholders to consult around existing data requests and define client and project requirements, discuss analytical approaches/methodologies, and negotiation timelines and deliverables.
- Pro-actively build and maintain positive relationships and partnerships with key stakeholders to facilitate a partnership approach
- Perform data / root cause analysis using appropriate tools (e.g. Microsoft Excel, SQL Server, Power BI etc.)
- Other duties and projects as required

**Skills and experience**
- Tertiary qualification in IT would be highly regarded
- 3 - 5 years technical experience within a practice management system
- Prior experience in database management, data query and data transformation
- Track record of working in system focused positions and on a range of different system projects, with preferably legal industry practice management systems
- Relevant experience a legal or professional services environment is highly regarded
- Technical reporting skills using Power BI and SQL would be advantageous

**Benefits**

VGSO offers an inclusive, collegiate, and collaborative work environment where you will be well-supported and mentored to develop your knowledge. You will also be given excellent career opportunities to progress and develop within the organisation.

VGSO embraces flexibility and recognises the importance of work-life balance. We offer a flexible hybrid work arrangement, allowing employees to spend half of their time working remotely and the other half in the office. This setup encourages collaboration and strengthens team connections, while supporting your ability to achieve a healthy work-life balance.

**How to apply**
- a cover letter (no longer than 2 pages)
- resume

Please note it is not a requirement to respond to the Key Selection Criteria separately, but applicants should outline their relevant skills/experience and suitability to the role in their cover letter.

**Applications close at 11:59pm on Wednesday, 12 March 2025