Service Technician

**The Opportunity**

The primary role of the Service Technician is to provides on-site repairs, service, upgrades and installations of our B&D and ATA branded openers and doors. The role requires technical aptitude and strong motivation to deliver great customer service. This role covers Melbourne's south east with some regional travel also.

Day to day you’ll be:

- Servicing 6-7 servicing calls per day within the defined territory
- Providing our customers with preventative maintenance, installation, servicing, and repairs.
- Maintaining an unparalleled level of knowledge and insight to perform your primary tasks of service and sales

You will be provided with a formal and structured training program covering the breadth of the technical and sales skills you will need to deploy in the field.

**What you will bring and develop**

You’ll bring clear and professional communication skills with the ability to adapt to your audience. As a great team player, you’ll be able to self-manage, and work collaboratively with your peers in a constantly growing and changing environment.

Other key skills and experience include:

- A strong customer service focus with a commitment to get the job done.
- Confident making recommendations on products and upgrades when appropriate.
- Ability to liaise and various internal teams
- Proficient computer and technology skills.
- A “hands-on” approach to problem solving.

We are open to service technicians from a variety of backgrounds as we will provide best practice training to anyone that joins the business. If you are motivated and willing to learn you will be supported with ongoing in-field coaching and access to technical support to extend your career forward.

**Our Place**:
With a rich history spanning more than a century, we are home to some of Australia and New Zealand’s most trusted and iconic brands. These include household names such as Dulux, Selleys, Yates, Cabot’s and B&D. A career at DuluxGroup means becoming a part of our exciting growth journey and working with us to Imagine a Better Place. At DuluxGroup, you will:
**Live our values**. Work in an environment where how you achieve great results is just as important as what you achieve. You’ll be empowered to unleash your imagination while being consumer driven and customer focussed. We want you to run the business as your own while always valuing people, working safely and respecting the environment.

**Learn and grow** through our range of targeted learning and development programs, as well as via genuine career pathways across our broad and diverse range of businesses and brands.

**Work flexibly**. We understand that a “one size fits all” approach doesn’t work, and are committed to providing a flexible work environment that enables our people to manage their work, family and lifestyle responsibilities in their own unique way. It is part of what we do and who we are.

**Care for our communities and the environment**. We encourage our people to play a role in their communities, including by offering a paid “Supporting Our Communities” action day each year. An embedded focus on sustainability also drives us to deliver on our vision of "A Future Without Harm" by understanding the environmental impacts associated with our business activities, including products, operations and people.

**Be rewarded** with competitive remuneration and benefits plus a range of other perks, including discounts on our market leading products and an array of recognition and reward initiatives.

Across the ANZ region we operate 21 main manufacturing sites, 21 distribution centres and more than 120 company owned trade outlets allowing our people to enjoy diverse career opportunities.