Customer Service Manager

19 hours ago

Sandringham, Australia Coles Supermarkets Full time

From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation.

**About the role**:
The Customer Experience Manager helps ensure customers have a distinct and exceptional Coles customer service experience.

Reporting to the Operations Trading Manager, you’ll have full accountability in guiding and supporting service team members, allocating tasks, and providing customer service training. This is an excellent opportunity to take your retail leadership experience to the next level.

**About you and your skills**:
***:

- Leadership experience with the ability to coach and develop your team
- Ability to increase the service level, productivity, and efficiency of the store through effective scheduling of team members
- Lead a team culture that strengthens and grows in commerciality with the business
- Inspire customers with a fast and highly engaging experience that exceeds customers’ expectations
- Champion a positive team environment, caring for each other’s well-being

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is our investment and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work, additional leave and parental leave entitlements.

Job ID: 122988

Employment Type: Full time

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