Receptionist

About Us

At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.

Baptcare is a purpose driven organisation working across Victoria, Tasmania, and South Australia, providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.

Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness.

About the Role

The Administration/Reception person provides general administrative support within the aged care facility under the direct supervision of the Residential Care and Services Manager. This position is the first point of contact for visitors and callers to the facility.

The Administration/Reception person will adopt a positive, efficient, and caring approach to staff, consumers, families, contractors, volunteers, and visitors of all types. The main purpose of this role is to undertake reception and office administration tasks allocated by the facility Office Manager.

Key Duties

**The tasks include but are not limited to the following**:
Telephone reception including the taking of and distribution of messages

Front office reception including the taking of and distribution of messages; greeting of visitors in a friendly, warm, welcoming manner; accepting deliveries.

Receiving and sending of faxes

Processing and sorting of all incoming and outgoing mail

Simple word processing and data entry, photocopying, preparation of meeting agenda and minutes

Maintenance of office supplies and office equipment

Petty cash and banking

Limited liaison with Head Office, suppliers, staff, residents and families.

Report disrespectful or unkind behaviour displayed towards consumers, staff, volunteers and contractors directly to your supervisor

About You

You are passionate about utilising your administration skills in an industry that cares and values the wellbeing of the vulnerable. Solution focused and wanting to make a difference, you align your approach to strategize for achieving organisational and divisional goals. You are an employee that instils trust in your clients by demonstrating compassion and diligence.

Working as part of the facilities team, you collaborate with and support others, demonstrating respect in your day-to-day actions.

**Ideally you will bring the following**:
A demonstrated heartfelt desire to work with older people, to respect their lives with a deep capability to connect and support consumers to live a life they choose.

Proven competence in a similar role

Certificate II or III in Business Administration (desirable but not essential)

Computer literacy (Microsoft Word & Excel)

Excellent communication skills (written, verbal & interpersonal).

Able to build positive relationships.

Able to take direction, and outcome focused

Reliability and honesty

For You

Baptcare is focused on living our values, not just talking about them. You’ll find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.

A competitive salary, plus access to the tax benefits of salary packaging and novated leasing.

Opportunity to work in your local community within a friendly and supportive team.

Flexible hours to accommodate for a work life balance.

Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.

Only short-listed applicants will be contacted.

Applicants must have the right to work in Australia.

The successful applicant will be required to undergo a National Criminal History check.

Must have had or be willing to get a Flu vaccination and COVID vaccination

Baptcare is committed to building a respectful and inclusive workplace, appointing the best person for the role, and supporting diversity. We welcome applicants who may require adjustments.